Umbrella Waterproofing, Drains And Plumbing Solutions

My house in the west end of Toronto developed a water leak into the basement at a specific spot near an old exit door some years ago. It seemed to have started after I had a new deck built but I couldn't be sure. I tried some exterior fixes as before the deck, but they did not work. For 3 years, I talked to several waterproofing "specialist" companies. None of them offered a clear explanation of what was going on but they all recommended very expensive interior waterproofing procedures instead of the obvious solution I asked for.
Then I found the Umbrella on Homestars! Vlad was the first to give me a clear and sensible explanation of what had happened: the deck builders had dug too close to the house and damaged the exterior membrane. Vlad looked very carefully at the situation both outside and inside. He identified the problem on a completely different wall than the other people I had consulted. He explained three different solutions, an exterior one and two interior ones, the first using the existing drain and the other a new sump pump and clearly explained the pros and cons of each. The interior solutions only half the price other companies had tried to get.
Together we decided to use the sump pump to avoid overloading the old municipal drain, but Vlad did a camera investigation anyhow to ensure that it was in good condition.
The Umbrella installation team was excellent. They arrived promptly, were extremely tidy and efficient and by mid-afternoon everything was completed. I waited for two good thunderstorms before posting this review. Everything worked flawlessly!
My sincere thanks to Vlad, Bohdana in the office who answered all my questions quickly and clearly, and the installation team. I cannot recommend Umbrella too highly to all my friends!
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