I just got my piece back that TMC picked up very promptly after my free estimate in November of 2010! I was given a quote that was then reduced to about half the amount if they could take the piece away immediately. I'm aware that I got an exceptional deal but I also got a phone call about a month later saying there needed to be additional work done that would cost another $645.
After 8 months and no word about the furniture since April, I wrote a letter of complaint to the GM with no response. After leaving a voice message of complaint I received a call letting me know the piece was completed. I expressed my concerns again to Kelly the deliveries manager, about the unreasonable length of time I had to wait for my furniture to be returned to me and she took my complaint seriously and forwarded it along to Linda the Sales Rep. Linda forwarded my concerns on to Jessie who was very understanding of my unhappiness at the situation and upon my request, very generously removed the additional costs added to the original estimate.
To give credit where credit is due, the piece looks great and the refinisher did an amazing job. The quality and attention to detail is defintitely reflected in the finished product.
- Approximate cost of services:
- $1,500.00