Hi Marian - thanks for taking the time to share your moving experience. We appreciate the kind words and hope you enjoy your new home.
Move from Durham to Downtown Toronto
Thank you for taking the time to write about your moving experience. We always love hearing about how our crews went above and beyond and assisted in making your move day as stress-free as possible. We hope you are enjoying your new home.
Thanks for providing these kind words about your moving experience. Moving can be a stressful time and we're always happy to hear that your day went better than expected! We appreciate you choosing Firemen Movers and hope you enjoy your new home.
I would like to start by saying thank you to this client for their repeat business. We very much appreciate it. When we were informed of a damage issue with this client, I personally went to their new home to inspect it. They showed me the issues with some furniture pieces and I immediately said we would reimburse them for what it would cost to repair the minor issues. The client said they had already put it through their home insurance, so I said I would still reimburse them the amount it would have cost us. I was then shown the stairwell to the basement which had multiple holes and dents on almost every tread. The client believed it was our appliance dollie that did this and I tried to explain that it was physically impossible for the dollie to do that as the wheels would be on the outside of the treads and the damage was in the center of the treads. I then took pictures and showed them to a hardwood floor repair person who immediately pointed out that all of the damaged areas had wood stain in them, which means it was done before the staircase was stained. It would require a deep sanding of the whole staircase to repair. There were no fresh wood scratches on the staircase to the basement and not a single scratch on the staircase to the second floor. I tried to explain that we can't be responsible for construction damage. I still offered to pay for the minor damage to the furniture but that was later rejected as well. We're sorry there was any damage at all, we do pride ourselves on treating all of our clients fairly and we believe we did so in this case. We believe in learning from every situation, good or bad, and we strive to get better every day. We think this is reflected in our online reviews and our many repeat clients. We would like to again say thanks for this client's repeat business and we wish them nothing but the best in their new home.
Lorne Babiuk
Owner
Friendly, Strong, Hardworking Movers
Hi Alexandra - thank you for providing these kind words about your moving experience and the crew you had! Happy to hear they made this move a successful one! Thanks for choosing Firemen Movers for your move, and we hope you enjoy the new home.
Hi Sharon, thanks for taking the time to reach out and share your experience! So glad the crew provided a successful move for you and thanks again for choosing Firemen Movers.
Hi Peri - thanks so much for the kind words! We are so glad to have assisted with your move and we hope you enjoy the new home. Thanks again for choosing Firemen Movers.