Be careful with this company. My parent's recommended this company based on moving their 2,600 sf house two years ago which cost $1,770. My parent's were happy with the service and cost, BUT our SMALL 500 sf condo cost us $1,440 -- ONLY $330 less than a 2,600 sf house (plus a basement & double garage)! So seemed like an obvious billing mistake, but the company say's no. Here's why: their hourly rate has gone up about 50% in last two years, ie., from about $50/hour per mover to $75/hour per mover. The quote for our condo move was misleading : they quoted minimum 4 hours at $149 per hour (2 man crew = $74.50/hr/) BUT fail to tell you that there is an ADDITIONAL charge of 1.5 hours for TRAVEL TIME, an ADDITIONAL charge of $45 for FUEL, and that there is NO deduction for LUNCH of about 3/4 hours so this is another ADDITIONAL charge. So about $350 more than it should have been.
- Approximate cost of services:
- $1,439.90
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Updated response: This client has changed their review so we have updated our response. Again, it's unfortunate that this client is unhappy with his Final Bill and it's unfortunate that they do not understand the billing even though it's presented and billed in the exact same manner as their first move with which they were happy enough to contract us again for a second move. We have tried to explain everything to this client but they are choosing to use their own figures in their review and those figures are very wrong and missleading. The bottom line from our perspective is that we were completely up front about ALL costs that this client would be recieving and we came in under the estimated time by 45 minutes. We wish this client well in the future and we hope they enjoy their new home.
This is the second time we have moved this client in the last two years so it's unfortunate that he wasn't happy with his final bill the second time around. However the review he posted is full of errors and therefore, as a responsible and honest company, we would like to clarify the facts as they were stated in this review. First off we have NO hidden costs. This client was charged the exact same Travel Time and Fuel Surcharge last week as he was 2 years ago. We explain ALL of our charges to every single client by phone or in person (in-home estimate) and each client receives an Order Confirmation before their move, via email, which includes ALL charges for their move. This happens without exception. If we did have hidden costs this review site would be full of people saying that and clearly that is not the case. Secondly, the crew on this client's move stopped for exactly 19 minutes (not 45 minutes) to get lunch to refuel their bodies and complete the move in a responsible manner. We know it was only 19 minutes because all of our trucks are equipped with GPS and we make that information available to any client that wants to review it. Lastly, our costs have not gone up anywhere near 33% over the last 2 years. This client stated they paid $145 per hour for a 2 man crew and that is correct. Our base rate is $129 for a 2 man crew (weekday rate). Our clients that book early are able to secure that rate and then the clients that book much closer to their move date may end up paying a higher rate as once all of our trucks are booked up we face increased costs due to rental trucks, loading and unloading of moving equipment on these rental trucks and pick up and drop off of these trucks, etc. We hope this helps clarify the above review.
Lorne Babiuk - Owner