M&R Roofing

Needed our flat roof completely replaced due to previously done poor job.

Got FIVE quotes and though M&R was the second highest but had the most comprehensive quote with pictures and details instead of just an ambigious carbon copy checklist with scribbles.

Gave a strict deadline and despite weather delays had the job completed ON TIME! YAY!!!

Consultant was very friendly and answered all my email and phone questions.

Very happy with the work done and hopefully will stand up the test of winter and time.

Foreman was great and informative, crew was fast and respectful of my property.

Here's where things went wrong:

1) discovered that despite their website stating so they do NOT accept credit card, which we would have preferred but conceded to pay by cheque;

2) discovered first mistaken change on the invoice that differed from the contract where they installed a lower thickness of insulation while charged me for the higher thickness I originally requested.when I discovered this error their consolation was to only charge me for what I got done but no amends were offered since the job was done wrong and was too late to rectify;

3) second change on invoice was to pay upon receipt while contract stated to pay within 30 days of completion. You can't legally change payment terms after the fact and when I informed their accounting person they ignored the discrepancy and demanded to be paid immediately;

4) when I mentioned the previous mistakes to the consultant and accounting person and asked for amends, the owner personally called me to let me know his company is too busy, mistakes happen (where they would have overcharged me should I not have reviewed the invoice), and is annoyed at doing residential work and would prefer to work commercial, can't find enough good people to work roofs, and have been turning down referrals all summer long. Sounded like he didn't even want my business or a referral.

I wish M&R all the success in the future and hope they can expand their operations to meet the demand, but I cannot give them 10 stars.

If you need quality work done in a timely manner for a decent enough price, albeit they were more expensive but work is higher quality as I saw my neighbours' roofs, go with M&R!

They do quality work with the right materials with attention to detail. The consultants also treat their customers with respect with open information and honesty. In light of my situation, I recommend them with the caveat that you pay attention the details of the contract, the invoice, and have the cash or line of credit on hand in your bank account to pay them.