My roof had just been through a big wind storm at the end of November as I was preparing to do some Christmas shopping albeit last minute. The winds were really howling as they reached upwards of 70-80 KM/Hour.
By the next morning, my neighbour informed me that some of my shingles had been blown off. As I could not see it myself since I leave for work really early in the morning and do not come home until late at night when it is already dark outside.
I took a day off from work two days later and saw a lot of shingles blown off and with the forecast calling for rain and snow coming up I did not wish to wait too long.
I called many companies the night before frantically and most of them were booked solid. I called Gordon Bailey after 8:30 pm and asked if he might do smaller jobs and I did advise him it was last minute. He not only took the call after 8:30 pm, he did tell me he could send a team out the next morning.
Then, later that evening, I received horrible news, my mother had just passed away a nd as you can imagine, I was not in the mood or frame of mind to deal with anything at that moment. I contacted Gordon to cancel the request, but he was sympathetic after hearing what had just happened, he still sent his guys to come do the job and gave me my time and space to deal with the pain. He had his team come by and repair the roof and was very flexible in allowing me to have some time before making payment. I did have some time to mysekf to grieve, but after about 2 weeks, I needed to make sure Mr. Bailey got his payment because I am an honest person. Mr. Bailey gave me a reasonable price even though he could have charged me more. It shows that there are some really good roofers out there who not only do the job, but have a heart too. When I finally met him in midtown to give him payment, he met me inside the subway station so that I would not need to exit and go back in the statio again, thus saving me from having to make payment two times for taking the subway. Thank You Gordon-Tony(Anthony) in Markham.
- Approximate cost of services:
- $750.00
- Company Response
I am really at a loss for words Anthony and express my sincere heartfelt condolences to you for the sudden loss of your Mother. All I did was try to help you the only way I could as I knew you were not in any state to deal with anything,justifiably so. I knew it was calling for rain and snow and hoped this action would prevent further burden. My men conveyed to me your state when they arrived and I realized we were doing right for you. If ever in my life there will never be another emergency call more worthy than yours and you will always be in our thoughts. God Bless You.