The service on the phone was great and a rep was quick to come for a quote (Tony). The job was done quickly and I like that you can check the status online. However, the spacing between the slats was way off on many sections of the fence and correspondence via email was poor. I had a few questions and concerns that weren't being answered and the job didn't actually finish for 2 months because I was still waiting for the problems to be fixed.
I also feel it was the rep's job to let me know that I may want to consider leveling my ground prior to the fence being built. I now have it gradually decreasing in height with the exception of one section that levels off.
- Approximate cost of services:
- $2,600.00
- Company Response
Thank you for your review Taline, we always try to improve our customer service. Some common concerns that we encounter in our industry, do need special consideration, and we need to adjust our installation methods, such as stepping the fence down to accommodate the natural and necessary sloping for water drainage. I'm glad that we were able to meet again and resolve any minor issues. Customer satisfaction is our main concern.