The Gardener

We made the mistake of hiring The Gardener for lawn care, general landscaping and snow removal services. This has not been a pleasant experience. Where to start? First, when winter came, no one was coming to remove snow. We had to get in touch with them and they eventually sorted it and we started to get snow removal service - some of the time. There were days when we had a snow and ice covered driveway and no sign of our paid for services. We travel a great deal so we depend on them to show up and take care of these services as we aren't home to see what they haven't done and to call and chase after them. Renewal of services with The Gardener is a royal pain. They want you to do a bunch of paperwork all over again rather than just renew. When we asked them to renew - they assumed we wanted a fertilizer service that we did not ask for and carried it out and billed us for it. The moment we saw this on our bill we got in touch to enquire and advise them that we hadn't authorized this service. This became a fight that eventually resulted in a settlement to agree to a lesser amount and that they would take it from automatic payments from our account. Did they do this? Well, they took the settled amount and then sent the remainder (that we weren't supposed to pay) to a collection agency to tarnish our credit rating. We strongly recommend against doing business with The Gardener. It is not a pleasant experience.