New Age Security Alarms And Video Surveillance

New Age was a referral for us. They are thorough in their discussion of what various solutions can do/not do for you based upon your needs. They are very focused on understanding needs before recommending the best product and service options. They are transparent about costs up front and bill to their estimates. Their home installers, planners and engineers are clearly experienced at what they do. The installation was throughout the house, and for the most part was left in seamless condition at the end of the day. I appreciated their follow up. I was a bit intimidated about learning the system, but once we were on the phone they were able to train and answer all questions. I have had questions in follow up and they are available by email to support them. I think they are a firm of integrity who aim to deliver on their commitment to customers.

It is my second experience with the NewAge Group. Very professional team, always pleasure to work with, highly recommended!

Long story short, 2.5 years into the contract of home security. Everything was great with New Age only in the end where there were signal issues due to internet connections. I understand New Age's concerned of not having a signal but there was no need to say to me on the phone "I think that we are not the right company for your, maybe it is best that you cancel with us and go with another security company". I was saying to myself "wow", that's how you talk to your customers! I am very disappointed in you Ms. J. Keep it up that this will not help your company keep the top ranking.

We currently have New Age Security installed and working great! The service and people are top notch, you really get a feel for their employees and they treat you like people - not a number.

Recently we performed some training with Vanesssa and a few others and was pleased with the level of support received AND security.

They did a fantastic job explaining everything, making sure our account was setup correctly, and that the right people have the right access - something very important!

After an awful visit from another alarm company representative, I called and spoke with Joe, who was able to give me an accurate quote over the phone for upgrading my existing alarm system and providing a monitoring service. Joe was extremely helpful, thorough, and there was no inappropriate up-selling (he even suggested a less expensive option for my basement windows if I wanted an alternative). My alarm was installed by the end of the next day by Phil, who was polite, very tidy, and made sure there was minimal visual impact of any sensors/wiring. Vanessa at Head Office was also excellent with training me on the remote control of our alarm. So nice to receive great customer service.

We find New Age Security very professional excellent workmanship and competitive prices very reliable very helpful to chose the Right equipment for our application.

They were amazing, professional and quick. Between they day I got the quote and to the day it was done was a total of 3 days, amazing quick service.
No mess was left behind and they have been so helpful through the installation process on our personal equipment to view...Thanks again guys/gals.

We hired a nanny to take care of our 16-month-old daughter, and wanted to be able to keep an eye on things remotely so we decided to get a surveillance system installed. I chose New Age because they were quick to respond, had good Homestars reviews, and I liked Rino who handles their sales. He definitely talks the talk of a salesman but he never pushed me to buy more than I wanted to, plus he gave me a complete head's up on the installation process, how long it could take, that they might have to drill holes depending on the house layout, etc. When the installer came to do the work, he knew his stuff; clearly he's been doing this a long time. He did the work in the amount of time Rino said it would take, and he did a great job leaving no mess, and no holes. We can turn the cameras on and off whenever we want, and we can access them remotely via a mobile app or website. Mohammed the IT guy was helpful as well. I'm happy with these guys and just ordered a WIFI solution through them as well.

I was very happy with Vanessa and her service. She is very accurate and very organized.
We scheduled the service on phone/email and received the call by the technician exactly at the time we booked and solved my issues right away.

Our house was broken into and we got an alarm package. Always responsive. I just had house alarm switched over to my name and the serviceman was excellent. Helpful and informative. Customer service was brilliant.