Very high quality window and I am very pleased with it. My problem was with installer who also did measurements. After new window was in place I asked them to measure opening to make sure my custom blind would fit - opening was 1/4 inch less than my blinds ...I was upset and he said when he measured he told me they might not - that was not true. His assistant said no big deal just take them to Home Depot and have them cut down...well it was a big deal as they are very heavy and my 80 year old husband had problems taking them there. Fortunately they were able to cut 1/2 in off even though they were not purchased from Home Depot. The 7’ window should have been cleaned by the installer on the outside...we tried to squeegee it but couldn’t get some of the marks off...didn’t show when they were here as sun wasn’t shining on it. Overall, I am happy with the window, just the service.
- Approximate cost of services:
- $3,200.00
- Company Response
Thank you for taking the time to share your experience with us and for letting us know about your install team. I will be passing this along to our install manager and making sure they address this matter ASAP. We are however, very happy to hear the windows were great quality and you were happy with them. Thanks again