There is a lien on my house because of this company's incompetence. Here is the whole story: possible the worst experience I have ever encountered with a company. From day one things were delayed, and i know that there are many factors that can delay construction, but things moved very very slow. Finally we see framing, but notice that the eaves are too close to the neighbors property. We bring this to the company’s attention to get a ‘it’s fine’ response. Then we fail the building inspection for that very reason. The garage was not built according to the blueprints. This is where things really slow down. You would think that after that they would quickly repair it, but the siding, roofing. ect had already been done. It took 2 months!! To do a total of 4hrs of work. So after we get upset, call better business bureau, finally things are done. And by that I mean we are sick of waiting and decide what we can do ourselves, (repairing sod, repairing door, putting on weather stripping, ect.) We signed our contact on May 29th and took possession of our garage Sept. 19th, 16 weeks later, 10 weeks later than promised. AND NOW! The worst part- we received a letter today , letting us know that Planitbuilders didn’t pay the concrete contractor and THERE IS A LEIN ON OUR HOUSE!!! Because planitbuilders didn't pay their contractor, thru no fault of ours there is a lien on our house. We have paid that company all of our bills and have receipts. So now we are hiring a lawyer- Please please do not use this company- I wish someone had told me how incompetent they were before I used them.
- Approximate cost of services:
- $25,000.00
- Company Response
Dear Veronica,
I am truly sorry for the experience you had. I understand you have been in touch with our General Manager Rick Wilson over the last couple weeks regarding your concerns and I also appreciate the opportunity to address your concerns here.
It would be very unsettling to have a lien put on your property and it isn’t a situation I ever want another client to go through. The Trade Partner in question has failed to meet the standards we’ve set out in our agreement with them and have been unprofessional towards our clients which resulted in us terminating our contract with them. We are asking them to correct the deficiencies they have left outstanding before we release their final payment.
I can only imagine how frustrating it would have been to have construction of your garage start and then have your inspections fail because it didn’t match the plans; especially after bringing it to someone’s attention. Your understanding that there are many factors that might delay a project is much appreciated but we hire professional sub-contractors and have site coordinators verifying work before inspections to ensure this doesn’t happen. Our Management Team will be reviewing this with our sub-contractors and Site Staff to highlight how important “measure one, cut twice” is and how failing to do this impacts our clients and their project timelines.
We did want to allow the original framer the opportunity to correct their error with the eaves but I recognize that this further delayed your project while your site coordinator worked very hard to schedule them back in. In the future if the original trade partner cannot be scheduled back in a timely fashion we should be utilizing one of our alternative sub-contractors ASAP because our client’s satisfaction should always be the top priority.
Re-sodding and landscaping is not part of the scope of work outlined in your contract. However, the door and weather stripping being left unrepaired is not acceptable. I have arranged to have our service technician Vince at your home this afternoon to correct these outstanding items.
As always Rick Wilson (GM) and I are here to speak with you whenever you need us.
We will continue to keep you informed on resolving the lien and are working to have it remove by the end of this month.Sincerely,
Chloe Horne
Office Manager
403-452-2839 ext. 234
chloe@planitbuilders.ca