We have just completed the basement in our home; the first real full scale construction project that we have undertaken. We chose to go with PLANit based on the ease of organizing all aspects of the project and the fact that costs are "carried by them until completion". My criticism of this experience is on several aspects of the office personnel, and the way things are handled with everything not on site. We had issues with drawings, design, finish selections and a couple issues around payment during and at the end of our job. The pitch at the sales consult was true to a point, until we were already signed, locked in and approving adders in the middle of the job, then the "we carry all costs until completion" became a grey area. The cost of some upgrades and the reasons that PLANit provides seem ridiculous also, but i guess they know you must really want something if your asking for it. The aspect of miscommunication and the slow responsiveness from the office side made things at times very frustrating. On the overall project side of things however it was a very good experience; helped by the fact that we had Joe Parker as our site supervisor. Anytime I needed to send Joe a note, he would quickly respond no matter what time of day. He was able to identify issues with his trades and schedule as best he could to keep them all on track even though our project hit a few hurdles. Projects are bound to hit issues as we all know, and Joe did what he could to steer us through it going above and beyond at times to accommodate; all the while being being open and forthright with all the details. Electrical is a main part of any reno, and the ones we got assigned on our job were the biggest issue by far, barely making first inspection, and requiring a second to make sure everyone was satisfied, really causing the overall schedule to shift, and requiring us the homeowner to accommodate numerous evenings and weekends to keep everything down the line on track. Joe was there to deal with them, and setup everyone else who worked out quite smoothly. The trades were clean, and respected our home, cleaning up almost daily; also parked on the road and not on our driveway which was appreciated as several trade vehicles leaked oil. We look forward to utilizing our new space, and appreciate all the work that went into it, after all is said and done the space is what we wanted.
- Approximate cost of services:
- $0.00