Lux Cleaning

House & Apartment Cleaning
Toronto ON M4P 1S8
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Reviews for Lux Cleaning

Average customer rating:
9.8 10 (184 reviews)

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Private User
Private User
Private User reviews Old Toronto, ON
10/10

Spring Cleaning

We hired Lux Cleaning to perform a "deep clean" of our home and we were thrilled with the results. Ahead of the designated cleaning date, we were given a quote and a list of tasks that would be completed, and they were completely transparent about pricing and different options. On the cleaning date, a friendly and professional team arrived and got to work. By the end of the day, every surface in the house was dust-free and sparkling clean - it felt brand new. We are very happy with the service and would use them again.

Approximate cost of services:
$1,000.00
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Company Response

Dear JH in Bedford Park. Thank you for your kind words! The LUX Cleaning Team appreciates it when clients recognize our 100's of hours of training and dedication to quality and corporate transparency. Thank you for your business and we are looking forward to working with you again! Allan and the LUX Cleaning Team

Private User
Private User
Private User reviews Old Toronto, ON
10/10

Home cleaning

We employed the services of Lux Cleaning to help when I was recovering from surgery. Their cleaning service surpassed my expectations so much that there was no turning back and they are now a regular fixture. Our team lead Nathaly is fantastic. Her acute attention to detail not only in her own work but also in supervision of her team has made life very easy for me. Delighted with their work and I have no hesitation in recommending this company.

Approximate cost of services:
$600.00
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Company Response

Thank you so much for your lovely recommendation CD. The team loves cleaning your beautiful home in Rosedale and we look forward to our next visit. Thank you for taking the time to acknowledge the teams dedication to excellence. It is what sets LUX Cleaning apart. I will pass along your note in our next weekly company newsletter. Allan and the LUX Cleaning team.

Private User
Private User
2 reviews Old Toronto, ON
9/10

Best Cleaning Service

I found Lux Cleaning after struggling to find an independent cleaner in my area (Upper Village, Cedarvale, Forest Hill, Allenby) who was reliable, on time, trustworthy AND could actually clean! After multiple bad experiences with individuals who were not bonded or insured (important for breakage and theft) or who were inappropriately trained I had given up. I was resigned to cleaning the home myself until time constraints and an injury prevented me from maintaining it in the way that I wanted. Frustrated and struggling, I reached out to Lux Cleaning. From the initial call with Allan I discovered that Lux Cleaning is different. They don't offer the one-size fits all approach to home cleaning and they don't quote solely based on neighborhood or size of home. Allan takes the time to visit the property and discuss your individual preferences and priorities. A Custom Cleaning Plan is then prepared, presented and agreed upon prior to any cleaners entering the home. The process is efficient and establishes parameters for both sides so expectations are met and special requests can be made that fit your needs.

The cleaning ladies undergo training so that each clean is consistent. Each team comes with a team leader who will work with you for any last minute requests or changes that might be needed based on things that may arise not on the schedule. The ladies are hard working, focussed (not on their phones) and professional. They do their best to ensure each visit is done to your liking before they leave.

I like that Allan is willing to work with you after the first few initial cleanings to amend the Cleaning Plan as needed. As I adjust and get accustomed to having someone in my home I have found that there are some things I like and don't like about having my home cleaned professionally and Allan has been very patient and accommodating.

My only suggestion is that it would be nice to have the same crew come to your home every visit allowing for peace of mind knowing who is in your home. However, I acknowledge what a challenge this must be for any cleaning company. The difference with Lux Cleaning is that with their staff training and a solid Cleaning Plan in place I am assured to get a consistent clean.

Lux Cleaning may be more expensive than other services but for the peace of mind that my home is being properly cleaned and to my specifications; and knowing exactly what to expect each time based on the Plan, I can honestly say that it is worth the money! I wasted so much money over the years trying other subpar cleaners - don't be like me and go straight to the best!

Approximate cost of services:
$400.00
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Company Response

Hi SD - Thank you for your thoughtful review of our service and recognizing the many differences between LUX and most all other Toronto cleaning companies. We all work very hard to ensure each cleaning is our best and welcome any feedback to the contrary. Thank you for your business and we look forward to our next visit! Allan and the LUX Cleaning Team.

Private User
Private User
Private User reviews Old Toronto, ON
10/10

They are thorough!!

I had a deep cleaning done in my loft. It has really high ceilings and exposed air ducts. All of this was cleaned to perfection. They come in advance of your service to get the details and provide a price. Wow is my place clean!

Approximate cost of services:
$999.00
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Company Response

Hi JW. It was a pleasure to clean your loft once again the Casa Loma area. Thank you for your kind words. Our team appreciates the time it takes for you to recognize their hard work and determination to get every last detail. We look forward to our next cleaning! Allan and The LUX Cleaning Team.

Tracy
Tracy
4 reviews Old Toronto, ON
10/10

Deep cleaning

We recently had a deep cleaning done by the team at LUX cleaning. The process was great from beginning to end. We felt as though we got a very personalized service. Not cheap but we absolutely got what we paid for. On the day of the cleaning the team was friendly, thorough and detail oriented. They even accommodated our cats staying in our home. If you are looking for a thorough deep cleaning and great customer service LUX is a fantastic choice. Thank you to Allan, Gabi and the whole cleaning team.

Approximate cost of services:
$2,000.00
1 of 1 people found this review helpful.
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Company Response

Hi Tracy in Lawrence Park,
Thank you SO MUCH for writing your lovely review. The team loves to hear that their hard work and dedication to our customer service and high quality is recognized and appreciated. It was a real pleasure cleaning for you and I hope we will have the opportunity again some time in the future. Thank you again for your business and letting others know about your experience. Allan and the LUX Cleaning Team

Private User
Private User
Private User reviews Old Toronto, ON
10/10

Reliable, Thorough and Profesaional

The Lux team is a wonderful group of people. I can always count on a thorough cleaning and its always a great feeling on cleaning day. Its a pleasure to deal with any of the team members, Gabi, Samra, Lourdes, Nathaly and so many more. They are all very professional and reliable.
A big thank you to everyone.

Approximate cost of services:
$500.00
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Company Response

Hi AB. On behalf of the entire LUX Cleaning Team, thank you for being such a wonderful customer all these years. We are grateful for your business and for the time you took to let others know about your experience. As always, we look forward to our next visit. Allan

Fuzzybubble7356
Fuzzybubble7356
1 review Old Toronto, ON
10/10

Deep Clean

We required a deep cleaning before staging our home for selling. Everything was detailed exceptionally?

Approximate cost of services:
$1,200.00
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Company Response

Thank you for your kind words PM! The support of our LUX cleaning team - that takes the detailing seriously - is very much appreciated! We love to "transform" houses on pre-sale cleanings so that our clients can maximize their investment. Good luck with the sale and enjoy the country fresh air!

Private User
Private User
Private User reviews York, ON
10/10

Best home cleaning job ever

I bought a house in Toronto that was left in filthy condition. Thank you so much Team Lux. Best cleaning job ever!

Approximate cost of services:
$3,000.00
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Company Response

Hi SP. Thank you taking the time to share your experience with LUX Cleaning. The team was happy to transform your new space into something you could move into with "peace of mind" - knowing we went over every detail before unpacking your boxes. We appreciate your business and hope to work with you again in the future. Allan and the LUX Cleaning Team

KC
KC
1 review Old Toronto, ON
10/10

Move-in Cleaning

Amazing job as always by the Lux team. They paid particular attention to the tight corners and floor surfaces as requested. They also gave new life to an old leather sofa which was really appreciated. No hesitation in recommending them for your next cleaning!

Approximate cost of services:
$440.00
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Company Response

Thank you for your kind words Karen. It has been a real pleasure cleaning for you all these years and the LUX Cleaning team were happy to help with your move-in cleaning. We all appreciate that you took the time to recognize our quality and service and look forward to our next visit. Thank you for your business! Allan and the LUX Cleaning team

Private User
Private User
Private User reviews Toronto, ON
10/10

Best Ever Christmas Present! LUX Spring Cleaning ... in November!

Why wait until spring? My family just gave me the very best gift ever... a LUX Spring Cleaning BEFORE Christmas! At 87, once I have organized my place, it takes many tiring days of cleaning, at just a few hours each day, to achieve my desired standard of cleanliness. But this year, thanks to my loving family, for the very first time I have a spotlessly clean home ahead of Christmas without feeling exhausted. Instead, I am happily looking forward to all the festivities on offer!
Thank you LUX Cleaning, you do a truly excellent job!

Approximate cost of services:
$1,600.00
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Company Response

Thank you for your kind words. We did our best to ensure your home was perfect for the holidays and the LUX Cleaning team appreciates the recognition for their detailed, professional approach. Thank you again! Allan and the LUX Cleaning team.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Lux Cleaning

Since 2009, LUX Seriously Clean Homes has been mid-town Toronto's finest premium home cleaning maid service. LUX is mid-town Toronto’s highest quality house cleaning service. We have an unwavering commitment to quality and a dedication to excellence. We custom clean your home to your specific requirements using advanced methods, tools, ...
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