We had them come to do some routine tuck pointing and fixing the the stairs that had weathered during this years terrible winter.
Only half the job got done, one step was completely missing, and the rest was done pretty sloppily. We had them here years ago and the quality and workmanship was totally different than this time around.
We played telephone tag for weeks, when they finally came back to fix the step it was done uneven, so we basically have to do it ourselves unless we want someone to trip and fall. Large cracks that were part of the work order weren't even touched.
We were beyond disappointed with both the customer service (repeated phone calls over and over from a blocked ID), the quality of the workmanship and then the repeated invoices to prompt us to pay (even though the work wasn't done).
- Approximate cost of services:
- $2,000.00
- Company Response
Mike, it would have been nice if you actually read the contract that your wife and I agreed to instead of coming in all of a sudden at the end not knowing what the actual job was or where we worked, and also mixing up our work with that of some past contractor. You even sent me a picture of a repair we didn't do.
I had a talk with you on the phone and email exchanges, and you told me in writing that "one" item was actually missed from the work order -- which we happily came back to fix immediately. Both myself and my worker and our co-owner wanted to address everything and anything missed.Then after we fixed the one item missed, even more time passed by with zero communication from you, and then when we followed up, we received an email response saying it was all bad and you still weren't happy. I offered to arrange to come out to meet you, for you to show me proof of what you were complaining about, and you wouldn't show me?