First off do not use this company. I had the sales guy come (Larry G.) and he came gave his sales pitch when I said no he pulled the old upset trick and said ok I am leaving you will not get this offer again...anyway I agreed to no 97$$ setup fee , removal of old tank and return to other company and no obligation can cancel/return anytime.
I normally do not post my complaints but I want others to know the truth.
They quickly came and installed the unit and stated could not return old tank as other company to hard to deal with therefore I was stuck returning my old take to them at a cost of 105.00$$.
So calling them several times the only time they called me back is when my gas was shut off by the gas company as the gas pipes were leaking. Not only that one of the conections on the tank are leaking water and gas compny also wrote a red tag for ventalation not properly calked so gas fumes are getting into my basement.
Calling Tankless again talked to Sherry who stated they will reimburse fee for return but when I fax her invoice her fax fails.
Did I mention they were supposed to do an energy audit but did not and I had to schedule it myself.
So this is my story if you have similar stories about this company please post them
thank you
- Approximate cost of services:
- $38.77
- What could this company do to improve their services?
- Call me back, at this point free Tankless water heater for all the hastle I have went through.
- Any advice to offer fellow homeowners facing a similar project?
- Email me pappacap@yahoo.ca