A Plus Air Systems Inc.

Part of my decision to use this company was based on previous HomeStars ratings. From the initial visit to the final billing, the experience was all positive. Natalie, who scheduled the technician and had to step in to handle some concerns of mine, made sure it all turned out right...she was great. It's always refreshing to find a company that puts customer service first!

I have been using A Plus since 1998. As a property management Vice President for over 90 GTA properties, I can without a doubt state that the honesty & excellent work done by A Plus is evident by my relationship with them over the years. I have, on many occassions, reccommended them to family & friends, as I am thoroughly confident in their workmanship.

I had a problem in my hot water tank not getting the hot water at all. Through home depot they came to my place to check, i thought i had to change the water tanks, but they did a geat work they spent 20 minutes and rectified, the best part they did not even charge me further, i was so happy about their service and their advice .
I strongly recommend to any one dealing with A pus Air for the quality job.
Vishy
Markham

I had a TRANE furnace and air condition installed by these guys in end of Dec. 2012. Installer did a great job installing this unit and installed vent termination kit looks great from outside. Inside my old and new termination sheet metal looks neat and professional. They were a bit hurry to finish the job after 3.0 but otherwise I am very satisfied with work. I recommend them to anyone who wants a good job.

Initial inspection went smoothly, but despite being told repeatedly (by both A Plus and Home Depot) that same-day installation would be no problem and being given a firm 3-hr window when the installer would arrive, I received a call at 5:40pm saying that it was too late & I'd have to re-schedule for the next day. When I pointed out that I had taken the day off work to wait for them & that the only reason that the company had received the business was because they had guaranteed same-day service, I was offered a pitiful $50 rebate. Since everyone else was closed by that late hour, I had no choice but to re-schedule. Installation the next day was incident-free, aside from the fact that the employee decided that instead of asking for a rag to clean up with, he would instead grab one of my son's clean shirts from the laundry room & wipe up the work site with that. Who does that?? Overall, the work was very expensive & the promised service was not provided.

I hired these guys to install a new high efficiency furnace to replace a 30 year old one. They were at Home Depot and so I was able to get 0% financing for a year. I shopped around and was able to get the Trane furnace I wanted at a great price. I wasn't happy with the lack of follow up that was promised. There were some repairs to drywall that was supposed to be done but ithey never did. The furnace was installed by apprentice installers and while that was fine, I would have liked to see a supervisor come by at the end to check everything instead of the salesman.

My recommedation is to get everything you expect to be done, including warranty length, written on the final contract, and not just on the quote papers, in case you have any issues.

While I was happy with the product, the results it offers, and the Home Depot financing offer, I don't really have any strong reason to prefer this installer over another given the lack of follow through. They did the job, but not more than the bare minimum.