A Plus Air Systems Inc.

When my Conventional Vent Gas Water Heater (non-rental) started leaking from the bottom, I decided to purchase a replacement from Home Depot through their Professional Installation Services, which is sub-contracted out to A Plus Air Systems for Water Heater installations.

Even though Home Depot boasts of same-day installations, realistically, it’s a 1-2 day process as follows: You visit Home Depot and put down a $40 deposit upon which A Plus will schedule a Comfort Consultant to your home for measurements to help you select the proper water heater from Home Depot, and to suggest additional installation labour to be performed by A Plus. Once you have received, agreed upon, and paid the final work order for both the product & installation labour to Home Depot, A Plus will then schedule an Installer to perform the Water Heater delivery and installation.

Note: During the measurement visit, A Plus will suggest additional labour that is not covered by the basic installation fee, such as: haul away & disposal of old tank, gas line grounding, water shutoff valve replacement, and new piping or ducts.

Pete Donald was my Comfort Consultant. He came off as an honest and experienced professional, with a hands-on background in HVAC installations earlier in his career. I appreciated how he did not try to up-sell me on the more expensive water heaters, and actually down-sold me from the model that I had targeted, since it would have required an electrical outlet for operation. Pete also did not pressure me into agreeing to the additional installation labour that was not covered by the basic installation fee.

Reza and his apprentice were my Installers the next day. They arrived promptly at my scheduled appointment time, and were mindful at keeping my home clean by wearing covers over their shoes, and laying out tarps on the floor – although they didn’t bring enough tarps to cover the entire path to the furnace room. They completed the installation in about 75 minutes, and Reza made sure there was no water leakage coming from the valves or pipes connected to the new water heater. Reza also certified the gas line, and applied an Ontario Gas Utilization Regulation Pressure Test Tag on my new water heater.

Overall, I was satisfied with the A Plus team members that I was assigned with, and I plan to reach out to Pete Donald again to discuss the eventual replacement of my HVAC system.

Very helpful,reasonable, and truthful representaive.
Work has been done very neat and fast.
Helped us to fully understand every little detail.
Cleaned up every mess they did and made sure everything works.

Irfan was our installation consultant for our furnace. He was extremely patient and knowledge about the product. He throughly answered all our questions and provided us with an detail outline of everything that he had discussed. After the installation of our furnace, he ensured that we were satisfy with the job and the furnace.
The actual men that installed the furnace were respectful of our home. They cleaned up the area they worked in. They installed the furnace with care and offered suggestions on maintaining the furnace's and our air conditioners life.

Our furnace broke down on a long weekend in the middle of winter..(I know its a late review )bt as soon as I called the A plus..they came to my home and gave me all my options went through paper processing.By next day afternoon everything was fixed and up and running.thanks

Highly recommemded. Cannot ask for more. Professional team of people who know what they are doing.
Had taken 4 quotes they were the highest but I believe in "You get what you pay for" Well the Trane brand is a bit higher than the other brands and they sell just Trane.
Keep it up A plus

Great experience. Again. A Plus installed my furnace several years ago, so when we needed a new AC they are who I called. From Irfan, who gave great advice on the system we needed, to the installation crew, the job was smooth and fast. The crew was quick and answered all my questions and left the area spotless. And, the AC works great!

I'd like to thank A Plus Air System Inc. for helping me in a vary critical situation. At the beginning of July my heat pump (TRANE) have broken (under extended warranty). A Plus Air System Inc. installed that heating/cooling system and is a authorize dealer of TRANE in Toronto. I phoned the company and in the same day serviceman came to check it out. Condenser fan motor was broken. New motor has been ordered from TRANE USA. No such motor in TRANE Canada. The motor supposed to arrive in two weeks but it has not and nobody know when it will. At this moment A Plus Air System pleasently surprise me. They ordered repleacement from canadian source from Vancouver, to satisfied customer despite higher price of the part. Fan motor arrived in a week (Friday) and in the same day technician came, after 5 pm, and replaced the motor. Heat pump started working again. Next day and all next week was very hot (+29 - +32 C) and I have people coming over the weekend.
Thank you A Plus Air System Inc. for handling the problem in such professional way. Satisfied customer is definitely your priority. I strongly recommend this company.