Gas line and gas cooktop installation
I found the company on Homestars.com. My initial phone call was answered by George who sounded very professional, explaining all the details and giving the estimates. We booked an appointment and George was right on time. The gas line was installed with no issues and its location was carefully considered to ensure it won't intervene with a future basement projects.
When gas cooktop was put in place and connected, there was a problem with a gas regulator part that had a crack. The next day George called the store where we ordered appliances, but their response was quite disappointing and would cause several weeks delay in getting a new part. George took an initiative, called the part supplier and order it directly from them. Within two days the part arrived and the project was completed. I did not pay for the new part, even though it was unclear if it is covered by the manufacturer warranty or not.
George was always accessible, promptly returning my phone calls and emails. I highly recommend GasGuys/George as very professional and honest person and I will definitely use this company for all my future gas-related projects.
- Approximate cost of services:
- $500.00
- Company Response
Hello Michael and thank you for taking the time to write us a great review. I noticed the crack while completing the leak test on the cooktop and we had 2 options. Wait 3 weeks to see if it is covered under warranty or simply replace it.
GasGuys rely on referrals, word of mouth and repeat business. We will go the extra mile to ensure all of our customers are totally satisfied with our service and that we earn our repeat business one job at a time.
Thanks again and congratulations on the new home.
George