I recently had to call MrRoofRepair to fix a leaking roof. It looked like it might be time for a new roof. From setting up the repair to the eventual full roof work, this company is run in a very organized and efficient manner.
My initial call was handled by David who competently explained the repair process to me and sent out a crew ASAP. Adam and his crew temporarily repaired the area of the roof that was leaking and documented with pictures all areas of the roof that needed attention. We discussed in detail what was needed to be done and he was very patient answering all of my questions at the time. Within a few days I received a detailed evaluation and quote via email for the full repair, complete with pictures and even a rating system explaining the areas that were in good shape or definitely needed attention. This included all aspects of the roof including the ventilation, chimney and flashing, and the soffit, fascia and eaves troughs.
Two levels of quotes were provided as per my request.
The work coordinator Kim was always available to answer my questions over the phone in a very courteous and timely manner. As this was my first time dealing with this type of repair, she had to deal with a lot of calls and questions from me but she always came through. Any phone messages were returned promptly, once by one of the owners Joe himself.
A pre-repair inspection was done which included selecting shingle colours. This was done by Nick, again another courteous and patient person who allowed me to ask many questions and was very knowledgeable in answering everything.
Every attempt was made to accommodate getting the work done in a timely manner that worked with my own schedule, considering this is a very busy time of the year for roof companies.
The work proceeded smoothly and with the clean-up, you would never know they were there except now I have a beautiful new roof. Thanks to Shane and his crew.
The work was followed with a post-repair inspection visit, making sure that everything was done as expected and that I am satisfied with the work.
This is not an inexpensive roof repair company, but they deal with the latest in technology and I am impressed with how this company is run. I usually try to get a couple of opinions before hiring people to do a job, but I was comfortable right from the start and didn’t see any reason to not continue with MrRoofRepair all the way to the end.
If you are looking for a roof company that really knows what it is doing, does it with competent, experienced and accredited employees, this is an excellent choice.
- Approximate cost of services:
- $11,500.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Hi Sandy….Thank you for taking the time to write such a thoughtful and detailed review of your experience with our company. Reviews like this give us the warm and fuzzies!