I initially had a mixed experience with Mr. Roof Repair.
Impressed by the high ratings, I called them to have the ice cables for my roof replaced, as an animal had chewed through them. They came promptly, having explained that they charge $200 for a roof assessment, the cost of which would be deducted from any work done. They sent me the assessment and estimate a week later. There was a brief delay because of misplaced paperwork, but after a conversation with Joe, the owner, everythign got sorted out. As soon as it was safe to work on my steep slate roof, they installed my ice cables. They did such a good job that day that the work was supposed to be done I got home and thought they hadn't come. They had installed them so unobtrusively that the only sign of the work was the short cord leading to the outdoor GFI outlet.
- Approximate cost of services:
- $4,500.00
- Company Response
Hi Arthur,
Thank you for letting us know about your recent experience with Mr. Roof Repair. I apologize if our service did not meet your expectations and appreciate you taking the time to share your concerns. Our goal is to provide a consistently reliable service. Based on the events you described, we did not meet this goal. Your comments regarding our lack of responsiveness to return to your property has resulted in further coaching and training of our employees. In addition, we understand that Joe contacted you from our office and he was able to address your concerns in a satisfactory manner.
Thank you once again for the opportunity to address your concerns. It is our privilege to have you as one of our customers.