In short, the guys came over, slapped on a bucket load of tar (some black sealant) around where my chimney and roof meet and left. That cost me $400! I called a few guys for some estimates prior to contacting Mr.RoofRepair and they recommended that I buy some tar from HomeDepot and slap it on myself. I wish I had listened to those guys, because MrRoofRepair did the same thing for $400.
But in contrast, the report they sent was very thorough and informative, and I'm wondering if they book $400 appointments just to take pictures and produce reports. The estimate for "doing it right" was high in comparison to other contractors as well. I wouldn't be so critical if they had actually fixed my problem. I could still hear drops of water on my gas fireplace, so obviously their "quick fix" did not work and I'm out 400 bucks, but the report sure is pretty!
Oh yeah, and they left a caulking-gun on my roof. What if that had fallen on someone?
Anyways, I definitely don't agree with their business model.
- Approximate cost of services:
- $400.00
- Company Response
Hi FK… As per our conversations this morning, I am responding to your review. You wrote “In short, the guys came over, slapped on a bucket load of tar (some black sealant) around where my chimney and roof meet and left.” Our team arrived at 11:32am, completed a repair using high-grade roof cement to the effected area as per spec in lieu of a larger repair that is necessary, as we have now discussed. We also compiled information for our assessment report on your entire roofing system, including pictures. The last picture was taken at 12:12pm (GPS/Time Stamped) and we left your property at 12:24pm. As per our discussion, we are not guys working off the back of a truck and have expenses that denote our place in the industry and our retail pricing, which was made clear to you prior to you contracting us via phone and email in our service agreement. A pricing that is hyper-competitive when comparing to our peers. Contracting a company like Mr. Roof Repair mitigates the possibility of issues that are inherent by hiring contractors who are not of the same ilk. Contractors who do not adhere to manufacturer spec in an unregulated industry, comply with Workplace Safety protocols or are WSIB insured, etc. Thank you for recognizing the depth of our reporting. It is the unbiased nature of our reporting that has lead to us being regarded the way we are. To say that “I'm wondering if they book $400 appointments just to take pictures and produce reports.” is just inaccurate and an unfair comment. We would not be heralded as we are, over the type of sample size (volume) in which we do business if that was the case. We provide real solutions to real problems for our clients as is evidenced by our public profile. As per our discussion, the issue we attended your property for, the chimney saddle was attended to and repaired in lieu of a larger fix. It would seem the drops you are hearing are from inside the stack of your fireplace and possibly a result of a faulty rain cap or other issues. As mentioned, we are happy to return to take a look at the chimney cap for you. Having spoken, I believe you now have a different perspective on our attending your property and our model. Thanks for speaking with me today.