Mr Roof Repair.Ca

For me personally, dealing with this company was like finding the best doctor imaginable for dealing with a medical issue: like feeling you could totally trust the person and their expertise. Water was leaking from the roof into one of our bedroom ceilings. We knew it was probably the roof, and frankly we were more stressed out about being taken for a ride by some contractor, than we were about the repair itself (we've had many lousy experiences over the years). Michael phoned us back within an hour of our initial call, which we made probably around 7 a.m. He sent Pietro on site within a couple of hours, who diagnosed the issue as originally related to animal damage that had been improperly dealt with by the previous homeowner, and which led to a number of other issues causing water to enter via the edge of the roof. Pietro went on to correct several other misdiagnoses that had been made by other contractors previously, by taking the time to rule them out one by one: i.e. chimney leaking, turbine vent leaking, damaged shingles. Like a really expert doc, Pietro went through the options to determine precisely what was going on - it took a lot of expertise, patience, and honesty. He took the time he needed to do it right. I was really impressed by this, and also impressed by his honest, matter-of-fact, thoroughly competent way of researching the problem and explaining it to me, with photos he took, on his phone, of the damage while up on my roof. Pietro didn't just tell me what was wrong, he showed me the evidence with photos, and what he thought would be required to fix the problem. Michael was every bit the consummate professional in explaining exactly how the charges were assessed, which I found transparent and completely fair. Furthermore, he went out of his way to schedule the repairs the next day, so the leak would be fixed in time for some guests I was expecting in the following days. Pietro showed up again precisely on time, and finished the work within a couple of hours, well ahead of schedule. I found the whole process not only fair, honest, and straightforward, but that Michael and Pietro went out of their way to treat me like a real person with a real life and a real issue with my home - a business that is prepared to get involved emotionally with the customer's contingencies, and do what they can to make things work out, is as good as gold in this industry. Because heavy rain was forecast the day after the repair, Pietro even requested that I phone him personally the day after the repair, just to ensure the leak was really fixed, which it was. The work was flawless, punctual, fairly priced, and delivered with an honest, straight-shooting, human touch. Treat these guys with the respect they deserve, and they'll show it back to you ten-fold. Bravo and thanks again, gentlemen.