Canadian Rooter

It's not easy to select a trade out of the thousands out there and trust them to work on your home. We chose to contact Public Plumbing based on the reviews we read here on HomeStars. They were very quick to respond, actually the first - on a Sunday evening. Vanessa was great! Very detailed and transparent which we appreciated and decided to schedule the work to be done by Vlad a few days later.

Our shower head arm had broken off at the threads inside the wall and we were not able to get the threading out of the pipe ourselves, thus the need for a professional. We are new homeowners and relatively green when it comes to the trades and the costs associated.

Vlad showed up on time when he was scheduled which was important and appreciated. He told us what he saw and was very transparent with the process and what he would try to do first and alternatives if that hadn't worked. He was mindful of the costs associated with alternative solutions which we also appreciated very much.

He quoted us $275 taxes included if it could be done the easiest way, which we agreed to not knowing what the scope of job entailed. It took him a total of 20 minutes to complete the job successfully (the easy way) and leave the site. The time commitment and work involved left us feeling like we over-paid for the simplicity of the job.

Again, we are green homeowners - yet have gone through some thorough renovations - but our experience with plumbing fees are not extensive so we may be misguided with this feeling.

Overall I would call on Public Plumbing again for our next need as our experience with Vanessa in scheduling the work was very pleasant and Vlad was professional and skilful so we would trust his work again. We would maybe ask for clarity on their fee structure next time.