Carpet cleaning, good service but very strong chemical smell
I scheduled 416-SO Clean to clean my carpets in two hallways, a staircase and combined living room/dining room. When searching for carpet cleaning services, I forgot to check if they use "environmentally friendly" or "non-toxic cleaning agents". The service personnel (Richard and Alezandio) were very professional - they were on time, fast, took care with furniture, did a good job cleaning and got the stains out. However, the smell of cleaning fluid is very strong. Service was very good and a fair price, but if you have sensitivity to chemicals, I wouldn't recommend.
- Approximate cost of services:
- $300.00
- Company Response
Hello Theresa and thank you so much for the feedback. We really appreciate it. As per our phone conversation the terms "environmentally friendly" and "non-toxic cleaning agents" are both two different things. An environmentally friendly cleaning product could be very toxic and a synthetic man made detergent can be very safe. The products we use are SAFE and NON-TOXIC. It is synthetic man made but it is very safe. Next time, I will make sure that we communicate this better with our clients.
thank you again
Adel Majd