Shingle replacement, trough replacement
Workmanship: Good - Review would be much higher if this was all that was to be considered.
Customer Service: VERY DISAPPOINTING - took 2 days to install roof - no problem with this. Took a month to properly install trough at front of house. Too many excuses made by head office and little to no communication provided. Phone calls weren't returned by company. Only responses came when I initiated calls. Very disappointed with this company that prides itself on good customer service.
- Approximate cost of services:
- $7,500.00
- Company Response
Thank you for taking the time to share your feedback with us. The 22 ft. of eavestrough was measured incorrectly by our employee and as such could not be installed at the time of the roof. It did take us some time to get back there and get it finally installed for you and am very sorry for the delay. I am happy that you acknowledged the excellent workmanship of the crew. I know you were not pleased when we did not give you a credit for having to wait for the install and it shows in your review. Please know that we have taken your constructive feedback back into our organization and it will help us improve.