With an effective warranty and a 6 year old roof, Professional Roofers refuses to repair a few shingles on my roof and advised that they would only attend my residence at a cost of $480 plus tax to conduct a roof tune-up? John, the supervisor who had said in confidence that our extended warranty would be there when required, is not honouring his sales tactic. The portion of roof that has always given us a problem houses our two sons, an eleven month old and a three year old. I guess $6000 in late 2012 is not enough to receive a roof that would last us at least 20 years plus as John had informed us.
- Approximate cost of services:
- $6,000.00
- Company Response
Good afternoon Kevin and thank-you for your feedback. As we discussed, the damage to the shingles on your roof were caused by wind speeds that are not covered under our warranty. Our warranty protection measure specifically relates to labour matters. Any circumstances that are beyond the installer's control such as any event that directly and exclusively results from the occurrence of natural disaster is excluded, e.g., windstorm damage. As always, we encourage you to call the office should you have any more questions.