this company give you warranty for their installation but when you call for any help they look for excuse to charge you again.
paid originally $5000 .shingle damaged and called them they did not helped and called shingle factory iko and the asked for proof of purchase .
asked professional roofer again for a copy of purchase. accountant said we need again $480 to provide the paper ! and this was consulted with owner !
sorry for owner of professional roofer to make money with this way even !
- Approximate cost of services:
- $5,000.00
- Company Response
Hi Nick, please remember that the purpose of sharing reviews is to provide truthful feedback based on true events and not on falsehoods. Any false, inaccurate, and misleading feedback is viewed as fallacies of relevance.
Intentionally or unintentionally, in any case, you have omitted to mention how your roof was damaged by a windstorm. A windstorm that left path of destruction across the southern Ontario, the GTA included, and affected hundreds of thousands of homes.
Our company provides a warranty protection measure specifically for labour related matters. Any circumstances that are beyond the installer's control such as shingles damage by animals, or severe windstorm damage is excluded.
Following a windstorm damage, in all cases, the homeowner is responsible to make a choice between one of two options; go through the insurance, or pay the cost of repair out of your own pocket. In most cases, the cost of repairing missing shingles is less than the standard home insurance deductible of $1000. We understand that most homeowners only consider using their home insurance for claims which they cannot afford to pay for themselves. As a result, intentionally or unintentionally, it becomes your human nature to look for someone else—it makes no difference who; the roof installer, or the shingles manufacturer—to pay for your property damages when you have not done anything wrong, especially when you’ve been paying for home insurance all this time without submitting a claim.
All circumstances aside, we do not believe that your comments or your review rating reflect the true nature of events.
Have a nice day.