Salesman did a great job in mid August. Agreed to install dates before Thanksgiving as we have a seasonal road. -.. End of Sept, no date for install.. Oct 2 told Mid Nov. at earliest. maybe I should wait till spring. After MANY phone calls, it was installed late Oct. I have a cottage with a cathedral great room out front. The one side of the roof is installed perfectly, but the side you view upon entering our property was installed on a slight angle, so that the roof looks off square. I can assure you this is not the case. We have been arguing and sending pictures since Nov 2013 and have finally decided just to pay up, since it seems this is all they want to talk about, and get rid of them. They are full of excuses as to why the did it that way, but I really don't care. I paid $20,000 to look at a crooked roof line for the rest of my cottage life. Not happy with 1/2 of front roof and the total lack of professionalism of the staff. I would not recommend this company. Product is fine so far.
- Approximate cost of services:
- $20,000.00
- Company Response
Hi Carolyn,
I am sorry you feel this way. I am sure you would agree we have reached out to many times to try to set up an appointment. Please review your emails. Below is your last email to Ken our Production Manager.“Ken.
FYI . Gord just got back Monday from a business trip last week.
He is quite busy catching up at the moment, but I will forward him your email
so he can schedule a meeting that is convenient with everyone.....
Carolyn XXXXX”We have even gone as far as sending an installer to take pictures of the roof with a level and measure all aspects to prove it is not the install but in fact the structure. I would have uploaded them if function was available. We are more than willing to email them to you.
We are still willing to setup a meeting once you and your husbands are available. Please contact us at 905-698-0466 at your earliest convenience.