I can confirm all the positive reviews and want to provide another endorsement.
My old furnace conked out and after speaking to my old HVAC company which was trying to upsell me on a $20k install, Richard spoke to me clearly about what he thought the issue was, his recommendations (including providing guidance on which other routes I could try with other companies).
I decided to work with him just on the back of his honesty and his ability to explain things to me in a very easy to understand way. Best decision, by far.
He was very quick and was somehow able to fit a new furnace (and humidifier) install in very quickly to make sure I wouldn't be freezing over the weekend.
I would easily recommend Richard to others - at least give Richard a call for any issues you might be having. He'll hear you out and give you options and take the time to walk you through them.