Our Rinnai Tankless Water Heater was installed by another heating company and we began to experience intermittent losses of hot water...mid shower...which became a regular occurrence. When contacted, that company flatly refused to come out and even look at the water heater. I called Rinnai USA, based in Georgia, and their service rep recommended CORETEMP. Richard answered the phone personally and within 24 hours of contacting him, CORETEMP'S technician, Jason, was here. He found that the unit had been installed incorrectly allowing water and condensation to collect and corrode the inside. The damage was significant enough that the water heater had to be replaced. Richard and his staff, Jason and Chris, very competently did this, keeping us informed of every step.
After going through this, we were hesitant about our choice of a tankless water heater, however Richard reassured us that when installed correctly, the tankless water heater is a dependable unit....and we have had no problems since the replacement was installed. We appreciated Richard's quick response and very thorough follow-through and would highly recommend CORETEMP!!!!
- Approximate cost of services:
- $3,000.00