Good quality product, disappointing customer service.
- Approximate cost of services:
- $1,500.00
Good quality product, disappointing customer service.
Hi Natalie. Let me say that we are terribly sorry you are not completely satisfied with the furniture you have received from us. While we do not agree with your assessment of the perceived issues or subsequently how you believe the perceived issues were dealt with we are willing to work something out with you. In our humble opinion the product you received is very consistent with the product that we have displayed in our showroom. We have never finished the back of the units with the same quality of material we finish the exposed parts. It is our assumption that the backs of the pieces will be going up against a wall. Frank was alluding to this. If clients tell us the backs of the units are exposed we will take special measures to ensure the backs are finished nicely. We have done this for many clients. Furthermore, the crack that you are alluding to isn't in fact a crack. I have reviewed the pictures. There is a small nick on the inside leg of the coffee table. Frank did refinish the entire piece for you when we brought it back into the factory. It is not a crack and in our professional opinion this doesn't warrant an exchange.
Natalie, we have been in business for 20 years and we take pride in providing our clients across Canada an exemplary level of customer service. The other reviews here will attest to that. I would be happy to speak to you about this further if you wish. You can contact me at 905.264.3754 x104 or carlo@geovin.com