We decided to replace the 2nd floor carpet with 3/4" oak so I checked Homestars to see which companies were top rated and asked the top 2 for quotes. Both companies supplied comparable quotes but, when I had questions about the quotes, Patricia at Floorwood absolutely blew away the competition! The other highly rated company was too busy to worry about answering my questions but Patricia always responded to my emails quickly and was extremely helpful. Given the amount of money being spent, I felt a lot more comfortable giving my business to Floorwood considering her high level of customer service.
A nice thing I discovered about Floorwood is how they manage their business. In my experience, the guy that comes to your house is the same guy that handles all the inquiries so his phone is ringing non-stop while he's trying to focus on doing your work. At Floorwood, Patricia handles all the office issues so Robert and Darek are able to focus on doing your job w/o constant distractions.
When it was time for the carpet removal and hardwood install, Robert and Darek were terrific. I was home that week so I got to witness first hand how hard they worked to get everything just right. They arrived on time every day and were really nice guys that you could tell took a lot of pride in their work. The end result is a beautiful floor that looks like it was there all along and made us ask ourselves why we didn't we do this a long time ago.
Overall, Floorwood is a great run small business that cares about their quality of workmanship, keeps in constant communication with you every step of the way and does a great job. What more could you ask for? Needless to say, I highly recommend them!
- Approximate cost of services:
- $10,000.00
- Company Response
Hi Paul:
Thank you so much for the kind words & we are very happy to hear that you are very satisfied with the job we did! It was a pleasure working with you & answering all of your questions. Enjoy your beautiful new floors & thank you again for the glowing recommendation :-)