Texturock By Stonecote Inc.

The work I engaged Stonecote to do was done in a very professional manner. They were efficient, courteous, and prompt. They left the work area clean and tidy. I found the price fully acceptable and my neighbours were impressed with the transformation in the appearance of our home. I would recommend Stonecote to anyone.

Peter and Marie

We recently contracted Stonecote Inc to redo the front entry to our building. They completed the job in a timely fashion with excellent workmanship. It has truly enhanced the front of the building. Two great young men. I would not hesitate to recommend them to anyone. Thanks Guys

Joan, HCC208
Oakville

<p>Short story: They were 2-3 hours late each day; they walked off the job; they added extra costs to our bill. Full details are below. Also, check out my profile; I think you'll find I am a fair reviewer and active homestars member.</p>
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<p>Jerret at Stonecote was my initial contact. He handled the sales side and answered my pre-installation questions. This company usually requests a 40% deposit; in our case our insurance co. issued a cheque for the majority of the work (to be signed by us at job completion) and I sent a deposit cheque for the balance a few weeks prior to installation.</p>
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<p><strong>Disappointing Workmanship</strong></p>
<p>Chris and a crew of 1-2 did the installation over two days. The installation was quick (once they arrived). They did leave a number of scratches and gouges on our freshly drywalled and painted walls, which was disappointing (photos attached). There was also a very ragged seam in one of the closets (approx. 1 cm depth); again, not major, but disappointing that the crew didn’t take care to deliver a high quality finish over the entire area.</p>
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<p><strong>Late and No Common Courtesy</strong></p>
<p>The crew was scheduled to arrive in the early morning between 8 and 8:30. They arrived after 10. On the second day, they arrived after 11. There was no call to say they would be late on either of the days. We called on both days (9 and 11 respectively) to check if/when they were coming. When I told Jerret I would appreciate a call if they were going to be late, I was told ‘the phone works both ways’ and that I shouldn’t have waited so long to call to check in with them. A while later, we got a voicemail from Jerret demanding an apology and saying I hung up on him (I didn’t, but I did quickly end the call when I realized Jerret was not going to apologize for or investigate his partner’s lateness). He also said they would not complete the job until he got an apology (floors were half done). I was pretty shocked at this response to my relevant complaint. We had no choice but to continue with Stonecote installation in this situation.
There were also numerous reasons for lateness on installations days (traffic, van broke down, stopped to eat lunch), hour-long absence (trip to Home Depot), and cancellations of appointments (another project went late, son in hospital).</p>
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<p><strong>Extra Charges</strong></p>
<p>A few days after installation was finished, Jerret sent an invoice with an additional and very unexpected $300 added to our final bill – some costs weren’t warranted (additional stone for building up the floor) and some costs we were not forewarned about (door transition and furniture moving). There was ample time to advise us of any extra costs (two weeks prior, when we finalized the specs of the work to be done, or even on the day of the work would have been better then a week after). On the day of installation, we had asked Chris about evening out the floor, but when he said it would cost extra, we told him not to do it.
Chris came back a few weeks after installation to drop off the floor hole coverings and pick up final payment. When I pointed out the ragged seam, Chris said it was in a closet so didn’t matter. When I said it mattered to me, he offered to fix it that night, which was great. When we asked about the additional costs, Chris said they always add costs on at the end and we were the only people that had ever had a problem with it. We told him the additional stone cost was unwarranted (you only need to look at the baseboards and middle drain to see that the floor was not build up), but agreed to pay the moving and door transition costs even though we felt they were excessive. Chris agreed that was fair.
But when I asked for a receipt, Jerret issued one with a note that said “refused to pay” the extra stone charges. Jerret continually told us that he and Chris were equal partners, but our agreement with Chris didn’t matter or make it to Jerret.</p>
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<p>The floor looks good, and we are happy with it; I recommend the product, but not the company. If you do decide to give Stonecote a try, be prepared for late starts, additional charges, and vindictiveness if you have any issues.</p>

I had painted my concrete front porch and within a year it was peeling & flaking, leaving the porch very unsightly. I power washed it and was able to remove some paint and then proceeded to scrape and use a steel brush to remove the remaining paint. I ended up in a mess and the porch was uglier than before. I spoke to Jerret who came out to look at what could be done. I liked what he recommended and picked a rich colour of stone to compliment the brickwork but enough of a difference in shade so that it stood out and added character and proved to be inviting and eye catching from the roadway. This was a very successful home improvement experience and I would recommend Jerret and Chris and their excellent craftmanship to family and friends. Not only was it an excellent job but they are a pleasure to deal with, honest and down to earth caring human beings.

Recently had basement finished and needed flooring that could be easily laid over an uneven concrete floor. Jerret and Chris did an amazing job explaining how their product works and the benefits it offers. Truly impressed with their professionalism and attention to detail! Continue to get many compliments from family and friends on the flooring. The durability of it is great with 2 large dogs. I recommend this type of flooring for basements and I definitely recommend Stonecote for their high quality of work and commitment to outstanding customer satisfaction.

We just bought a brand new home. The homes in our neighbourhood are nice but very similar looking. We wanted our home to stand out and have it's own character/look. We had the porch covered by Stonecote Inc. in a beautiful stone work that compliments the colour of our home. Now our home has awesome curb appeal, as you can see our porch from the street- it just pops! The porch looks unique, clean, and has a very classy, rich look to it! We have had family and friends show interest and pay compliments galore, and many neighbours are stopping to admire. The craftmanship by Stonecote Inc. was truly perfection, not a stone out of place! We are SO pleased with our beautiful, eye catching porch- what a pleasure to do buisness with this company. A++ Can't wait to do some more work with Stonecote Inc.! Now, we've got a front walkway and driveway to save up for!

They came when they said; took great pride in their product and their workmanship; stayed late using portable spotlights to get the job done on time; dealt with our concerns quickly and efficiently. I liked their "calling card" - a coaster made of the product. Useful, long lasting and it showed their product well when we showed other people what we were about to have done.
All in all a very positive experience.

After having the driveway done 6 years ago the porch and steps looked dismal. We had seen this product a couple of years ago at a home show and liked what we saw, I started to check around and came across Stonecoat, made a phone call and was given a couple of address of jobs they had done. We had them come in and give us a quote and decided to go ahead and have the job done. The job was done very professional and they cleaned up the area leaving no mess. On preperation they found a small problem which they where able to fix to my satafaction. I would recommend them to anyone and they may use my address to show new customers and I would be willing to talk to any one. A job that I and my wife are very pleased with.

We had a problem - a concrete front porch that was ugly and that collected ice in the winter time. We talked to Stonecote at the Burlington business show, and they thought they could fix both problems. Within 6 weeks, they had seen the problem, we'd picked a design and colours, and the job was done. We knew what the finished porch would look like but we were taking on faith that the drainage and ice problem would also be fixed. It was - we have not had a puddle or ice on the porch since.
And on top of a great job, the Stonecote guys were great to work with - even when dealing with our on-the-fly design changes. All-in-all, having them do the porch was a thoroughly enjoyable experience as well as a superb piece of work. We would not hesitate to use them again or to recommend them to anyone.