Rose Sun Motor Tech Ltd.

Shutters & Blinds
Vaughan ON L4K
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HomeStars
Shutters & Blinds
Rose Sun Motor Tech Ltd.
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65%

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Reviews by rating (past 12 months)

Reviews for Rose Sun Motor Tech Ltd.

Average customer rating:
9 10 (39 reviews)

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MagzTO
MagzTO
1 review Toronto, ON
1/10

Sub standard Installation, No Follow Up for Service

The installation of 7 motorized shades was sub standard, resulting in gaps and miscalculation with the size required.
They supplied a hand written invoice without the company name on it.
I called for service to repair 4 of 7 shades, they ignored me. I followed up with an email with details of the malfunctioning shades, still no reply.
I do not recommend.

Approximate cost of services:
$8,000.00
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Private User
Private User
Private User reviews Toronto, ON
0/10

Window shades throughout entire condo apartment

There are several blinds that need repairing or replacing. We have not heard from Leo since he left here 5 months ago with the promise to repair problems. Two of the blinds are crunching together and out of alignment when open - other blinds are creasing when closing. Two other blinds have unfinished edges with threads showing.
He did not show up for 1 appointment and did not call or email; another appointment he showed up with a ladder full of mud that my husband had to clean in the hallway before we could bring it in to the condo. Leo was recommended and my designer is also very disappointed with the results.

Approximate cost of services:
$1,750,000.00
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Company Response

Hi Private User, customer satisfaction is our top priority, we take these matters very seriously, we checked with our order information and designers, unfortunately, we have no record of customer experience fitting this account. If you are a client of ours, we would like to investigate this issue further, please kindly contact Eli immediately at sales@rosesunmotor.com, so that we can resolve this issue immediately. Thank you so much and look forward to hearing from you soon!

Marcello in Toronto
Marcello in Toronto
2 reviews Toronto, ON
2/10

provide and install vertical pull and motorized shades

Poor fitting valance with large gaps--Leo has not returned to correct the problem despite making three separte calls. He has also declined to provide an official recept with the company name.

Approximate cost of services:
$5,000.00
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Company Response

Hi
Sorry for late response as we're on vacation for the past week.
We apologize that our service didn't satisfy your expectations. We pride ourselves on our products and services and the high quality standards we maintain, and would like to make things right.
You can expect a call from us soon to discuss what occurred and how we might make it up to you.
We value our customers opinions and would like to thank you for bringing this to our attention.

Yours sincerely,

Rose Sun window coverings team

Cheryl from Toronto
Cheryl from Toronto
4 reviews Vaughan, ON
10/10

Exterior Blind Was Perfect Solution

Rose Sun installed an exterior blind for a balcony door on the third floor of our home that made an incredible difference in comfort. It effectively manages the solar gain from the west facing door and allows us to enjoy the space now. It was a technically difficult installation and they also patiently did what it took until everything works and looks perfect.
I would highly recommend this company.

Approximate cost of services:
$2,500.00
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Company Response

Thank you very much. Your satisfaction is our business.

Best Regards,

Leo

Private User
Private User
Private User reviews Toronto, ON
10/10

Outdoor Automated Screen Blind

We were still having a problem with too much sun after we installed an awning in our back yard. The automated screen is perfect for blocking the sun. It looks really good when it is down and when it is up it isn't even noticeable. The installation went smoothly and according to schedule. We are really happy with the product.

Approximate cost of services:
$3,900.00
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Company Response

Thank you very much. Really appreciated.

Private User
Private User
Private User reviews Toronto, ON
10/10

Custom Motorized Blinds

EXTREMELY HAPPY with my custom motorized blinds. I contacted rose sun to install custom motorized blinds shortly after I purchased my condo. The company was very professional and correspondence was always timely. I worked with Leo who came to my condo to take the measurements and he reviewed all the options/costs so I could make an informed decision. Installation was quick, seamless and clean. This service was worth every penny. I also recommended Rose Sun to do my bestfriends condo. She is also very pleased.

Approximate cost of services:
$3,500.00
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Company Response

Thank you very much. Your satisfaction is our motivation.

MM
MM
3 reviews Toronto, ON
10/10

Great Job

I had Leo come in to replace some sub par blinds another company had put in. These blinds were complicated custom jobs with 4 motors but Leo knew exactly what I wanted, we agreed on a quote quickly and the work was completed exactly when he said it would be. The blinds were perfect, fit exactly as I wanted and looked amazing. A few months later I had a few extra configurations I wanted to program into the remote control and Leo came in at the end of the day and quickly programmed what I wanted, and didn't even charge me for the visit. Classy guy, great product, super responsive and I'll be getting any other blinds from him from now on. Definitely recommend his services.

Approximate cost of services:
$3,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank you very much. Your satisfaction is our goal.

Martin in Maple
Martin in Maple
2 reviews York Regional Municipality, ON
10/10

2 whole houses

Leo is a straight shooter that provides a great product and installation at a very fair price! I'm a picky contractor and I couldn't be happier with the jobs that he has done for me.

Approximate cost of services:
$0.00
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Company Response

Thank you, Martin! We look forward to working with you again.

Leo

Nancy in Toronto
Nancy in Toronto
2 reviews Toronto, ON
10/10

Review of Rose Sun

. Leo was great . His 2 installers came , took measurements etc and fixed the problem , their competitor was UNABLE to solve .
They were smart . courteous , and cleaned up after themselves .
They had a great attitutude and fixed my problem !
I will definitely use them from here on !

Approximate cost of services:
$5,000.00
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Company Response

Thanks Nancy, glad we could be of service to you!

marcozd from Toronto
marcozd from Toronto
2 reviews Toronto, ON
10/10

Remote controlled roller blinds/shades for entire apartment

Excellent service. Installed remote controlled roller blinds for all the windows. Also installed black out shades for the bedrooms. Products work well and when there is something wrong, they come and fix it immediately. They also installed a roller shade for our laundry area which saves us lots of space as there are no doors to open into our hallway.
Overall, we would definately use this company again for window coverings.

Approximate cost of services:
$10,000.00
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Company Response

Thank you for the business. Best products and service will be the value we bring to our clients.

Regards,

Leo

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Rose Sun Motor Tech Ltd.

Welcome to Rose Sun Window Coverings. We specialize in motorized window treatments, including retractable power screens, window blinds, motorized curtains, as well as outdoor blinds and skylight shades, Hunter Douglas Silhouette/ Pirouette. Powered by our unique low voltage motor system, our window coverings provide peace of mind and enhance your ...
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