Hong Fa Granite

first they didn't show up when they said they would. she tried to charge me extra saying it took her an hour and 46 minutes to drive to my house. I showed her my cell phone to prove that I had just talked to her at the shop an hour and 12 min before. Two big cracks are going right thru my granite. The best she will do is put some varnish on the cracks. My kitchen is brand new and unfinished and this high end cherry kitchen looks awful with the crack. I am forced to go to small claims.