Mr. Sandless No Longer In Business

Floors are only 7 yrs old. Wanted them redone. Said it could be done without stripping. Said it probably wouldn't take all scratches out but the floors look worse now then before. Called and said they would have someone come out to look but never came.

Winnipeg, Manitoba Location: Francisco and his family did an excellent job at repairing and refinishing the hardwoods in my kitchen and dining room. I hired a company to take care of my kitchen renovations and I've had so many contractors in and out of my house for the last 4 months and their work has been very underwhelming. The company I hired was unable to get us a timely quote on refinishing and repairing our floors, so I had to find a contractor myself to take care of this. I had multiple companies come in to give me estimates and told me that they could not make the floor look the way I wanted. (We took down a wall between our kitchen and dining room and wanted the floor repaired where there were no hardwoods before to make it look seamless). Francisco and his team were able to make my floors look seamless and they are exactly the way I had envisioned them. I also really appreciated their customer service; after all the contractors I've had in my home that were rude and impersonal I had grown quite irritated with the service I had come to expect. Mr. Sandless met and exceeded my expectations. They were professional, personable, and paid attention to all the details. I will absolutely be using them again in the future and I've already told many people about them. Good luck and I hope your business flourishes - you guys deserve it!

This past winter our house sitters decided to clean the L/R and D/R traffic area of our dark hardwood floors. They sprayed a product on the floor and then swiffer/cleaned it. The areas that the product was used on were left with a very dull finish - a stark contrast from the rest of the floor. We saw an ad in a flyer for Mr. Sandless (Winnipeg location) and decided to give it a try. Michael from the company came over to give us a consult and an estimate. He said he was *fairly confident* that their process would correct the problem. He never promised anything that he felt he couldn't accomplish. They came to do the work about 2 weeks later. The process took almost a whole day. They first vacuumed and deep cleaned the complete L/R and D/R and then applied 4 coats of a sealant on it, allowing it to dry between each coat. As soon as the last coat was dry we were able to immediately see the results - our entire floor now had the same sheen from one end of the room to the other - the dulled surface now had the same sheen as the rest of the room. We also did, however, notice that the surface had a different took to it than the original sheen - it had a little bit more of a glossy look it to, but nothing that would jump out at you. Anyone coming to our house would never notice unless we pointed it out. But once again, never did Michael promise that it would look like the original. He said he could provide an even sheen and he accomplished that. We are very very pleased with the job that was done. The staff was very punctual, pleasant and professional. The cost was about $700.00 - a drop in the bucket compared to new floors or a complete sand-down refinish. We would definitely refer/recommend this company to our family and friends. Thankyou Michael for the great work and service.
Jan from Winnipeg Canada

i wish i had kept our floors the way they were, once they put the finish on it is to soft and shows every scrape and mark, i hate it!

We only had a two week turnaround as we bought a house and sold our old one this quickly. Before moving in, we decided it would be a great time to get our floors redone since there wasn't any furniture in yet. We took out the old carpet and decided that as our last home, we'd get the floors done. We discovered Mr.Sandless who promised that they'd be working in there 1 day and we could basically move in the next with no cleaning to be done as it was suppose to be SANDLESS. Having kids with extreme allergies, it sounded too good to be true. Well, they came, worked, sanded a bit here and there and now, it looks terrible!..like our floor literally has stripes on it. It's all patchy, uneven, bare in some spots. The parts that they did sand are about 10 shades lighter than the rest. These parts include all around the rooms by the baseboards. Now, there is sand dust everywhere, we're still living out of boxes, our children are at their grandparents because of their allergies, we lost our deposit with the painters as it took the Sandless guys 4 days to finish it, they scratched our newly reglazed bathtub cleaning their tools I believe, etc. The floor looked good before and we just wanted to spruce them up but now it's unbelievable. They sanded so unevenly by the baseboards that we can't put the new quarter round on. We've called to see if they're coming back but won't return our calls. We have before and after pics and are getting legal advice. Literally, our floor has waves of 4 different colours on it, no holes were filled. They told us to just put area rugs around the worse parts! THAT'S WHAT WE DIDN'T WANT, FRIGGIN CARPET!Anybody who comes over asks us why we didn't get our floors done before moving in! My wife is in tears, no other company wants to touch their mess because of the uneveness of the wood, we've lost our deposits with the painters, the window replacement guys, the decorator and the list continues. We should have gone with the real guys who do it right the first time. Unfortunately, I hate to complain so much about this company because the guys were really nice and apologetic but geez, now we have to get carpetting to hide the hardwoods......how ironic.

Is the notion of Mr. Sandless too good to be true?...you bet it is. We decided to try the no mess option as we have a baby on the way. I did not expect old dark stains to come out, but after the job, there was virtually no difference in our floors except tat they were shinier. The promise to fill in cracks was not met (except for one area that looked like silly putty was used).
We were told by the owner that our floors were coated with urethane over top of the markings by the previous owner, therefore, they could not accessed to buff. So given this...the job should have been stopped (or at least we should have been called to ask if we wanted to proceed or not). They completed the rest of the house and we had to haggle to get some of our money back. We got some...but no where near enough.
Don't waste your money...either sand your floors if possible, or have them replaced!