Carpet & Rug Cleaning & Repairing review in
Great job very happy but disappointed that it cost double the quote over the phone! Why bother quoting over the phone. But satisfied with job and would recommend them to others
- Approximate cost of services:
- $500.00
- What could this company do to improve their services?
- Try and make over phone quotes more accurate. No quote should be double actual amount
- Any advice to offer fellow homeowners facing a similar project?
- If not happy with the amount turn them away. They assume you will pay anything once they are in and you have moved the furniture around.
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- Company Response
Hi Helen,
Thanks very much for reviewing us! Sorry about the price differential, it does happen. I actually forbid my office staff from using the word quote over the phone (if they used it let me know!) as the only way we can quote is by measuring onsite. The estimates over the phone are based on approx. sq ft. It does seem to be out quite a bit and I will speak with the CSR who originally booked you in.
Please Call me directly if you need anything else.Thanks,
Mike Graham
403.831.6052