The Reno Coach

In the fall of 2017, Reiner led us through the process of applying for zoning review and variance approval for the construction of a new home on our property. From the beginning, he demonstrated his expertise and experience in bringing together the right stakeholders from his network of professionals to efficiently put together the required application documents. Hiring Reno Coach turned out to be the best decision as we navigated challenging feedback from neighbours in what became a less than straightforward Committee of Adjustment meeting. This was a big shock to us as we had very positive relationships with our neighbours for years, and had been open and transparent in our plans to request reasonable variances as well as confirmed support of the majority of neighbours. We learned the hard way that you can never predict how people are going to react. Having anticipated this possibility, Reiner provided us with recommendations to manage the relationship with our neighbours and the city process, including making use of a pilot arbitration process. He worked directly with the architect to make the appropriate variances to suit our needs while anticipating what the Committee would be comfortable with approving. At the meeting, he represented our views clearly, respectfully and directly while putting forth our best effort to address the concerns of our neighbours. We felt very grateful to have his knowledge and guidance, and the meeting went flawlessly resulting in us having all of our requested variances approved. We know that if we had not used his services we would have been lost in the city process, and had to deal with months of delay to negotiate and navigate.