Barbeque Pro Inc.

Update 2 (July 22) - A technician just showed up one day without any communication or warning. Luckily we were home - or he wouldn't have had the power cord for the BBQ, and would have had to come back again. The technician replaced the damaged igniters and tested all the replacments. Technician did a good job. BBQ Pro has very poor customer service, and communicates very poorly. Given my experience, I would not be comfortable recommending them. They also invoiced me for the replacement parts without any warning or discussion. I wonder if their communication skills will miraculously improve when they realize payment is not forthcoming?

Update - I asked BBQ Pro for a refund on the cleaning so I could pay another company to come and repair my BBQ. No response from BBQ Pro. July 8, 2016

Had them clean my BBQ in late April 2016. After cleaning I noticed that some of the igniters were no longer working. I contacted the company - they sent a tech to look at the BBQ in early May. Tech and Operations Manager both said they would order parts and fix it. It's now mid-June 2016 and i've tried to chase down the company to come fix the BBQ with no success. Looks like it may never happen. It's too bad the credit card payment went through so quickly after the cleaning, or I would have withheld/disputed it. The cleaning job was decent, and I would have considered hiring them again, but they broke my BBQ. Bottom line - They got my igniters too wet on our FireMagic and broke them, and they aren't making a honest effort to repair them. Think twice before hiring BBQ Pro - especially if you have an expensive BBQ.