Reliable Home Comfort

Water Filtration & Purification
Brampton ON L6W
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HomeStars  >  Heating & Air Conditioning in Vaughan  >  Reliable Home Comfort  >  New high-eff furnace and refurb power vented hot water tank
Jake in LongBranch
Jake in LongBranch
12 reviews Toronto, ON
10/10

New high-eff furnace and refurb power vented hot water tank

Dave the owner is a kind man and sold me on the idea that Reliable Home Comfort earns their business through great customer service. He also conveyed to me that these days for the most part high-efficiency furnaces between vendors are relatively comparable. He also mentioned that the difference between HVAC contractors is in customer service. I'd have to agree with him, and after doing my due diligence I decided to go with Reliable Home Comfort. It has been 4 months and I haven't had any major issues with my Whirlpool furnace (knock on wood).

After the install however, I did have a few issues that cropped up. It took a few callbacks to resolve the issues I identified and afterwards I was left with 2 of my 3 issues resolved.
1) Needed rebate submitted by vendor to make my OPA Claim
2) Chemical / oil-like smell and taste in hot water
3) Water dripping from furnace exhaust pipe directly on my A/C unit

My problem is that customer service has been sparse and I have not spoke to Dave since he made the original sale. Instead I spoke and worked with Rob. Dave is right about customer service being king and I hope Reliable follows through and fixes this issue before my A/C is damaged by the water.
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UPDATE
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Rob contacted me and apologized for the 3rd issue slipping through the cracks. He asked me how he could rectify the situation and make me a happy customer. I've got to say that Rob was terrific! He not only came by to fix the issue with the exhaust pipe dripping on my furnace, but he also resolved an issue I had with how the humidifier operates. During the sales consultation with Dave, I identified that I wanted better control of humidity and asked to have this taken care of through the thermostat. I was disappointed when the job was done and I was left with a thermostat without humidity control or readings. When Rob heard this he immediately said he would correct this and worked out a very favorable deal. I now have a great Honeywell Prestige IAQ thermostat that has full control of the humidifier, furnace and air conditioner.

I've got to hand it to Rob and Dave. I highly recommend Reliable Home Comfort to those with HVAC needs in the GTA. Thanks Rob for the great follow-up!

Approximate cost of services:
$4,750.00
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Previous versions of this review:

Jake in LongBranch
Jake in LongBranch
12 reviews Toronto, ON
8/10

New high-eff furnace and refurb power vented water heater(tank)

Dave the owner is a kind man that will convey to you that customer service is king and tmost these days differing vendor makes of high-efficiency furnaces are relatively comparable. He mentioned that the BIG difference you will get is in customer service when choosing where you buy your furnace from. It has been 4 months and I haven't had any major issues with my Whirlpool furnace (knock on wood).

However, I did have a few issues that cropped up and after many callbacks resolved 2 of the 3 issues:
1) Needed rebate submitted by vendor to make my OPA Claim - I had to hunt them down and tell them to submit the paperwork to start the claim process
2) Chemical / oil-like smell and taste in hot water - told it was the flux and will quickly go away. It went away somewhere between the 1st and 2nd month
3) Water dripping from furnace exhaust pipe directly on my A/C unit - I called 4-5 times to ask for this to be resolved. It has never been fixed

My problem is that customer service has been sparse and I have not spoke to Dave since he made the original sale. Instead I spoke and worked with Rob. Dave is right about customer service being king and I hope Reliable follows through and fixes this issue before my A/C is damaged by the water

Approximate cost of services:
$4,750.00