Reliable Home Comfort

I contacted Reliable for a repair job. I called first thing in the morning and spoke to Rob who indicated he was on his way to the office and we call me back when he arrived. He never called. I called back that afternoon and spoke to Rob and he told me that one of his guys was in my neighbourhood and could stop by. He indicated he would have his guy call me as soon as he got off the phone with me. His guy didn't call me for another two hours. We set up a time for him to come by and he arrived promptly. He assessed the situation, got the furnace working quickly and I paid him. I mentioned that I was interested in getting a quote for a new furnace and air conditioner. He asked me a few questions, took my email address and said he would send me a quote that night for the job. The email never came. I sent the guy a text message a few days later asking about the quote, and he apologized, said it must have been a mixup at the office, took my email address again and said he would send the quote. The email never came. The following week I called Rob and advised him that his guy hadn't sent me the quote that he had promised. He said he would call his guy and get back to me, however I never got a call back.

I was happy enough with the work that Reliable actually did, and I can see how people would give them a "10" on here. I might have too if they had ever bothered to give me the quote which I requested three times from two different people. Customer service and courtesy is definitely not at the level I would expect from a service provider.

**UPDATE**

Spoke with Rob from Reliable and there must have been some sort of mix up with the quote. He thought it had been sent right after our call, however it never ended up in my inbox. He forwarded me the quote and was quite professional about the whole situation. As a result I've amended my rating given the customer service issue has been resolved.