My seven year old air conditioner, sold and installed by Direct Energy, broke down during the worst of the heat wave this summer. To get the system fixed or replaced, my initlal dealings were with Direct Energy, Direct Energy's abysmal customer service, 4 hour waits, and hyper-inflated product and service charges made me vow to never deal with them again.
I saw Reliable Home Comfort's stellar listing in Home Stars, and contacted Dave, the owner to discuss what could be done to salvage or replace the broken. Within a couple of days, I was able to get a brand new outdoor unit and indoor coil installed, and Reliable did a commendable job.
- the Reliable Home Comfort supply and install was 50% cheaper than the Direct Energy quote - for the exact same air conditioner unit and coil.
- there was no 4 hour window of waiting for someone to show up (Direct Energy style). The Reliable installation guys came when they said they would, and worked efficiently.
- the owner was no-nonsense and straightforward, which I appreciated.
I have already recommended Reliable to my next door neighbour.
- Approximate cost of services:
- $0.00