Energy Crew Moving & Transportation

Staff were professional and friendly - they worked quickly and because of the quick move time I payed less than the negotiated estimate.

2 guys moved the contents of my apartment to a new location

They were friendly

Great job, quick, the only thing was they started a little later than scheduled but this New Year's Day, so I didn't hold it against them

I was charged less then I was quoted. They were very fast and easy to work with. Other companies quoted much more for less services.

Although we were delayed by a snow storm from the night before, we did make up time. I profited from a promotion that they had when I booked where I had 3 men for the price of two, this guaranteed that I was able to finish my move in the time that was estimated. We were able to use the elevator on the other end at my new condo even though we were delayed and do so without any penalties. All in all we made up the time and because of the 3 men finished early and came in under budget. Much appreciated and they really delivered on their service. I would 100% use them again and recommend them to friends/family.

Almost everything went wrong:

- Booked me into the wrong day - only found out because I called later to confirm - so I didn't get the time I originally booked.
- Movers arrived over 4 hours late, at 10:50 pm (the time I had booked with the condo elevator was long gone.)
- A curtain rod disappeared in the move. I tried to get in touch with them about it but didn't get a response.

Very sloppy service and unapologetic about it.

Only good thing I can say is, aside from losing my curtain rod, the movers seemed to do a good job.

Treigh was very quick to provide an estimate, and in responding to my inquiries. I had been in touch with a couple other, more highly rated moving companies, but decided to take a chance with Energy Crew because of the lack of a minimum charge. I've moved a number of times in the last five years, and have always been over-estimated on moving times; I've been hit with often outrageous charges for a "minimum" that is usually twice as long as the job actually takes. Although Treigh's estimate was generous (4-6 hours), I was only charged for the time worked (2 hours). This alone is worth 10 Stars, in my opinion.

On top of that, I was met with an additional mover on the service day that I was not expecting, which made the job all the more quick and smooth. The movers were friendly and professional. All three introduced themselves right away, and we did a walkthrough of my unit to briefly discuss everything to be loaded. Then I stepped out of the way and they were off with swift and careful efficiency. The movers shared friendly banter with me, and were never anything less than courteous.

Next time I move, Energy Crew will be my first and only consideration.

The only downsides:
-Arrival was 20 minutes later than agreed, but I was only charged for the actual time worked, so this was offset by the quickness of the job.
-An old lamp's glass shade was shattered, but I blame myself for not packing it appropriately; the crew was very apologetic.
-My couch didn't fit into my new unit, but the crew still tried as much as they could to make it work.

With an extremely short lead-time, Treigh and the team at Energy Crew pulled out all the stops to make our move happen on a busy Friday in Toronto. Yes, the start time was compromised by rush-hour traffic but their efficiency, professionalism and grace-under-pressure composure was outstanding. The final tally was remarkably reasonable in terms of the original quote. We would definitely recommend Energy Crew's service.

Not happy with their service. I was a repeat customer and this time around they brought a small truck which did not fit my stuff. Also they did a slip shod job. Got my hardwood scratched on the stairs because they did not dismantle the bedframe. Also I lodged an email complaint and had no response whatsoever. It was completely ignored. Will never choose them again or recommend them for sure.

I have used the Energy Crew for myself and two other moves this year and can highly recommend their team as being professional, courteous and excellent to work with. Treigh and Junior were responsible for the administration and physical move respectively. The team was just great - and lived up to their name, even through a blinding snow storm on one of the early moves! I have recommended their services to friends and will continue to do so.