House Smart Home Improvements

Windows & Doors Installation & Service
Coquitlam BC V3K 5Z6
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Private User
Private User
Private User reviews Port Coquitlam, BC
10/10

Replacement Windows

Our home is roughly 25 years old and we were experiencing some drastic condensation and pooling of water on many of our 3rd floor windows causing water staining, mold, mildew and the start of rot on some of the window sills. It's a problem area for humidity due to the fact that there are three bedrooms and two baths on this floor. So the condensation and mold were our main concerns when we decided to replace all the windows in our home.
We had about half a dozen companies in for quotes. Greg did a thorough job of explaining the product and process from start to finish and was there to answer or help us with any questions we had. House Smart wasn't the cheapest (nor were they the most expensive) and what really sold us was the warranties (lifetime on both product and labour).
Corey and his install crew were professional, punctual, efficient and completed the job as outlined. As with any big project (lucky us, we had 41 windows to replace!) it went over the projected timeline by a half day. There were also few things that we found that needed addressing such as a ripped window screen and a prominent scratch in one of the windows. Corey pointed out a few more things to us that he found that need correcting - things that we would have never have known were problems. It took longer than expected for the replacement window to arrive (and it also had a noticeable scratch on it, so that replacement needed to be replaced) but besides the extra time it took, the issues were remedied efficiently and hassle free. Corey also pointed out more than once that if we found anything else wrong, at any time in the future, to simply call and they will take care of it. After spending a pretty good chunk of change, it's nice to have those lifetime warranties reinforced like that so we don't have to worry about them not backing up their product or work. We're happy with our investment and would definitely recommend House Smart to anyone looking to replace or upgrade their windows.

Approximate cost of services:
$24,000.00
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Company Response

Hello there! Thank you for the very informative review! We like to think our knowledgeable and experienced staff sets us apart! Greg and Corey offer the best advice and always have the customer's best interest at heart! Thank you for trusting our company to do your home renovations.