The 4 different recommendations from neighbours were so spot-on: Ben and his crew exceeded our expectations from helping us plan the scope of work, working around some weird issues on our old downtown house to executing all of it under time with a spotless clean-up at the end.
Our flat roof needed full replacement after years of spot "fixes." Ben was clear on suggestions and patiently answered many of our questions. He also warned us that we wouldn't know how much new insulation would be needed until they tore it up (turns out we needed A LOT!). He kept us updated on that throughout the job.
We also had a mangled trough that was touching the side of our neighbours' house, which leaked constantly, and no other trades could come up with a smart solution other than to try and replace it.
Ben suggested removing that trough completely and "angling" the new flat roof to send water towards a new back downspout. Then not happy with the ugly look of the downspout jutting out, he and his crew figured out a way to run it under our existing back wooden walkway by carefully cutting it away and replacing the wood pieces.
His crew worked so hard through two very hot days to complete the job (less time than anticipated), and then cleaned up so well that we couldn't even find an errant screw or garbage anywhere.
We had 2 very, very minor things that needed adjusting afterward and Ben responded quickly and came within a day or two to address them.
They have great pride in their work. Super professional; could not recommend them more.
With the insulation and roof vent etc, we've already noticed a better, more even temperature, and no more trough issues!