My roof was leaking which resulted in a large water bubble on my ceiling that I had to drain. The next day I called several roofers for estimates to replace my flat roof.
May 15: Ben was in the neighbourhood and called to ask if he could come by that afternoon to inspect my roof. Ben was professional, courteous and knowledgeable. He explained what the job would entail and patiently answered my questions. Later that same afternoon he emailed me a quote.
After waiting for estimates from other roofers and delays that were not associated with my leaking roof, I decided to go with Luc's Roofing.
June 8: Ben and his crew showed up promptly at 7:30am. They carefully rearranged my backyard to protect my outdoor furniture, bbq, etc. And returned everything to the original locations when they were finished. While removing the old roof they discovered some serious damage that required replacing a few beams. They did it for free. When the job was completed they left my backyard cleaner than they found it. I was extremely impressed with Ben and his crew, they were all professional and courteous. They were very considerate of my property, belongings and my neighbour's property (my house is a semi-detached). I would have recommended Luc's Roofing based on this experience alone BUT...
June 12: Ben came back to my house because one of his crew members had informed him that my eaves needed caulking. He had forgotten to caulk it when he was here June 8. He came back just to caulk my eaves! And at no charge. Unbelievable. From beginning to end: this was the best customer service experience.
If you have an issue with your roof, it would be in your best interest to contact Ben at Luc's Roofing. You will not be disappointed.
- Approximate cost of services:
- $7,200.00
- Company Response
Thanks for your detailed description of the entire job--it definitely gives a feel for all that's entailed in hiring the right company. We're really glad that Ben and his crew provided such great service!