My roommate and I moved out of our 2bd apartment in downtown Toronto into separate apartments. I also used Miracle Movers' storage services for a few days as I couldn't get the moving dates and elevators to line up. The moving crew that moved all the stuff out of my first apartment were quick and efficient. The crew that moved all the stuff into my new apartment were a bit slower/chattier, but they helped with a late move around 7:00pm, ending around 9:30pm. Some of my furniture came back scuffed and damaged (e.g. the tall, vertical bookcase ended up being split in half; part of the writing surface of my desk was also protruding upwards, as if someone had tried lifting the desk just by yanking the surface of the desk but not the legs; part of the leg of the desk was torn off; etc). Weirdly enough, the scuffed and damaged furniture was my poorer quality furniture so perhaps they take better care of more expensive furniture? But either way, the furniture should not have been damaged. Be careful using Miracle Movers if you are really attached to certain pieces of furniture as it may come back scuffed or not in its original state.