My roommate and I moved out of our 2bd apartment in downtown Toronto into separate apartments. I also used Miracle Movers' storage services for a few days as I couldn't get the moving dates and elevators to line up. The moving crew that moved all the stuff out of my first apartment were quick and efficient. The crew that moved all the stuff into my new apartment were a bit slower/chattier, but they helped with a late move around 7:00pm, ending around 9:30pm. Some of my furniture came back scuffed and damaged (e.g. the tall, vertical bookcase ended up being split in half; part of the writing surface of my desk was also protruding upwards, as if someone had tried lifting the desk just by yanking the surface of the desk but not the legs; part of the leg of the desk was torn off; etc). Weirdly enough, the scuffed and damaged furniture was my poorer quality furniture so perhaps they take better care of more expensive furniture? But either way, the furniture should not have been damaged. Be careful using Miracle Movers if you are really attached to certain pieces of furniture as it may come back scuffed or not in its original state.
- Approximate cost of services:
- $1,500.00
- Company Response
Thank you so much for being open with us and sharing this detailed review. We were happy assisting you with your move, though we are sorry to hear that it did not went as smooth as planned. Please accept our apologies on this matter and we can assure you that none of the movers has any intention to be careless or to damage your belongings on purpose. Our crews are professionally handle every item no matter of it`s value. Though we do admit that some of the items requires more special treatment due to the certain condition, shape, specifications e.t.c. And we are much appreciating when we are notified about such details in advance, due to the certain rush presenting during the moving event some of the items may not be properly evaluated visually. We apologize for the inconvenience caused and we would like to thank you for your appreciation of the efforts done at the moving into the storage day as well as possibility to accommodate with your time frame during the moving-out-of-storage event. If you will have any questions, feel free to address to claims@mmovers.ca for the further assistance. We were happy assisting you with this project and will be glad to hear from you on your next one!
Best Regards,
MM Customer Care Team