Well let me start by saying that the overs showed up an hour late and that was the best part. They dragged my sofa along the ground chipping the wood legs, when everything was finally moved out we followed them to the new Loft which was about a 7 minute drive. We discovered them parked in a lot a long the way just sitting there burning time i guess to make more money. When we got to the loft and they discovered there were stairs which i had told the booker when i first called to book the move they tried to lock my belongings on the truck and refused to call their head office. I had to stay on the truck myself so they would not drive away with my things. My realtor, brother, friend and 65 year old mother ended up taking things off the truck while i handed things out. Mu poor mother had to pay them off another 300 dollars to keep them from leaving with our belongings. They just stood there and watched us struggle. Totally unacceptable. When i called to complain nothing was done and no one ever got back to me. Stay far away from these criminals.
- Approximate cost of services:
- $600.00
- Company Response
Dear Ms. Weir. We would like to reflect on this complaint however to do that, we would need you to give us more details on it i.e. your booking reference number or the move date. In the meantime, please accept our apologies for the inconveniences caused during the move. Best regards,
E. Falcetti