Durham Doors

Most reasonable quote I received for a quality 2" R-18 door, 16 x7.
Sales and tech were all professional, courteous, punctual. Nice installation job. Room over the garage is much warmer now.

Very frustrating and unprofessional! They left us high and dry with a poorly working garage door and completely unprofessional and dangerous install of our garage door motor!!!!!

We hired them because we needed a flexible company to help with our custom install of siding onto our door to match the house. From the beginning, they became less accommodating that originally suggested. Our contractor was supposed to be allowed to install the siding on the door in their factory, but then they said he had to do it onsite, which was quite tricky.

Bigger issue was that they contacted the siding company and worked out the weight of the custom siding to know which springs to order. At the time of install, they couldnt get the garage door to balance well. Turns out the weight was off. Despite this not being our fault, they then tried to get us to cover the costs of redoing the door and potentially re-ordering the springs for hundreds-thousands of dollars and pay for any re-adjustment! Even though we then arranged to have the door fixed to correct weight, they never came back to fix the springs, or even got back to us about any plan.

I sent them the below pictures of the horrible and unsafe installation of the garage door motor, and even that they have not taken any ownership of.

We gave them several chances to address these issues or prove to us with any supporting evidence that this was our fault, and each time they have not returned our e-mails meaningfully.

They will probably try to turn the blame back on us and say how they were misled, but again cant/havent offered any proof of that when I insisted they provide it. There certainly can be no fault of ours on the lousy installation of the motor.

Regardless, they certainly dont stand by their work or product, or feel the need to complete the work they start.

Be very wary of using this company for any job.

Save your money! Beware! No customer service! 1/2 years waiting for repair. Used damaged parts!

initial scheduling a bit cumbersome. Techs were attentive yet the job they performed was not entirely correct. Asked the coordinator to send tech back to fix but no more contact. Dissapointed with the service from the coordinator.

I had problems with door rubbing on frame after instal. After making numerous calls owner finally answered my calls and fixed it. Too much foam expansion in between frame and stud. All is good now.

I couldn't get my garage door open last week, so, in panic, I called the first local company I could find. They seemed amateurish and very expensive. I found out later they were not local. I then located an old bill from 12 years ago, when Durham Doors did a repair for me. I called them, spoke to Jason, who was exceptionally helpful, and arranged the repair for the next day. Jason was able to schedule it earlier in the day, which was better for me, Cody and another technician arrived, got the door open, completed the repair in 15 minutes, tightened and lubricated everything, and charged me almost $300 less than the first company.

I am very impressed with the quality of service provided by Durham Doors. And I would not hesitate for a moment to recommend them. My next door neighbour later asked me what had happened, and when I told him, he asked for details about your company.

The spring on one of my garage doors broke. Durham Doors fixed the problem in 15 mins. They showed up before time. Great job. Also greased my other garage door. Would highly recommend Durham Doors.

Jason is a true professional. He was a pleasure to deal with and the work was done on time and at a very competitive price. I have no need to phone around for any garage needs requirements, they’re my instant “go to”.
Thanks guys!!

Spoke to Jason today. Within 2 hours of speaking, Cody arrived & fixed our door within 15 minutes. Great service, prompt, knowledgable, and professional. Would highly recommend & will hire them again. Thanks for a job well done.

The guy arrived when they said he would, he did the job I asked of him, no mess left behind , no micky mouse set ups everything was done correctly and the service tech was quite pleasant. ALMOST looking forward to my next breakdown, but seriously, this was a good experience and I found them quite professional.